It's not often I feel the need to publish a negative review of a company as the repercussions, often unintended, can cause a loss in business which is something we try to avoid. However, when a company totally disregards you as a paying customer, it is then that others should be aware of how they operate and what they can expect when using the same service.
I came across dealerbid.co.uk from reading a thread on a car forum. Although the reviews were mixed, my eagerness for a quick sale of my car favoured the positive comments. It seemed pretty simple; input a description of your car, upload some photos and wait for contact from dealers. The catch is, this is only the case if you don't run in to problems on their website.
DAY 1: I was able to input my details along with the car description without a problem. When it came to uploading photos, the site seemed to grind to a halt which after around 10mins (including a coffee break) resulted in having to start from the beginning again. This wasn't a problem as it only takes a few minutes once you know what you are writing. I got back to the upload screen and this time the photos appeared...but as broken link icons. I imagined this was something to do with the browser at the time (Chrome/ Mac OS X Mavericks) so I carried on finishing the form and paid the fee at the end.
Please note that if you decide to make any changes to your advert on this site, you have to start from page one and input your details all over again.
Having received my paypal receipt via email, I thought it was a little strange seeing the payment was made to a person rather than a business. Nevertheless, I logged in to my account online to activate my advert to view and realised that it wasn't actually showing on the site. I tried a few other browsers; Firefox, IE and Safari with no luck on any. I know in the older days that you used to have to wait a few hours for an advert to go live so I decided to try again later.
DAY 2: The next day I tried again and the advert was still not live. The main reason I decided on putting an advert here was for a quick sale - this wasn't the plan. I contacted dealerbid via their contact form and was delighted when I received a response within 10mins. My pictures were up and I could view the advert under my account settings. The only problem was that I could only view it in my account settings and not on the main website. I asked my partner to try on her phone but realised that dealerbid.co.uk is not optimized for mobile devices. We tried on the desktop computer and laptop under different browsers and could not find the advert. On top of that, when I specified in my return email for the main image to be a picture of the car, I found they had used a picture of the steering wheel!
This is when the service started going down-hill. I sent another request to why my advert was not on the site via the online contact form and also to the direct email of the lady that had previously contacted me. I had no response for the rest of that day.
DAY 3: I sent another email to the same lady again, an email to email@example.com which is their contact on the website and another one via the contact form. I had no response again for the rest of the day.
The lady who replied to my initial email happened to have a link to her Facebook and Twitter pages in her email signature so having clicked the links, found that she was actually active that day and posting updates about dealerbid.co.uk.
I had the impression I was being ignored knowing the workers were still active but not replying to my concerns.
DAY 4: I was quite annoyed at this point and decided not to bother pursuing the claim and rely on advertising elsewhere. I sent a claim for a refund via Paypal as I could not obtain contact with the company - even the phone number they provide on their website doesn't get answered!
Here's where the most ridiculous thing happens. On their Paypal refunds policy, the address in which you need to make a claim is firstname.lastname@example.org which I sent an email to outlining my problem. Now within 15mins, my car is showing up on the website with the lovely picture of the steering wheel as the main photo!
Obviously there is someone picking these emails up so I send another email to the same address explaining I'm not happy with the service and low and behold, no response!
I really do give up with dealerbid.co.uk, I've never had such customer service through any company I have ever dealt with...mainly because you don't get any!
Just sold our car via the dealerbid website to Listers Motors with absolutely no problems at all. We received 7 offers in all of which all but two were more than we had been offered elsewhere with listers being £350 more than anyone else.
The car was collected the same week and the price offered was paid directly into our account.
A few problems updating the photos on the site but apart from that excellent site and idea.
The site was really good for me as I got £600 more for my car than any of the other sites and I didnt have to take my car anywhere.
I was a bit confused to begin with as the site didnt give me a price straightaway but basically this is because the site sends your car details to lots of different companies and they ask you some more questions about your car or make you an offer so you can end up getting more.
I sold my car within a couple of days and there was no fee to pay and I got £600 more than the other sites I used and infact quite a few of the dealers I spoke to said that alot of the auto pricing sites are a rip off as they give you a low price and then try to lower it later also.
Tip Cars where really good who bought the car and they paid me what they said they would.
I offered my car here on Thursday 23rd Feb. Within an hour I had a couple of enquiries asking for more information and by the end of the day 11 actual offers. All the offers were £500 more than we buy any car and I ended up selling to a dealer in stamford lincs for almost £700 more. Im guessing it will depend on what you are selling but for £10 its worth trying in my case I gained £700 so no complaints from me.
Would like to say that this website made me an extra £1100 on my car. I had a couple of offers within an hour or so and sold to a Porsche specialist within 48hrs for £1100 more than anywhere else and they were great. Didnt try to change the price or anything. Will recommend you to my friends on facebook.
No offers, bids, contact at all in over a week from any dealers Having contacted Dealerbid via email, phone and messaging service to ensure i had listed my vehicle correctly, i have so far received ZERO feedback from dealerbid - do they even have staff????? Most pointless £10 ever spent!
I had contact from dealers within a couple of hours of offering my car. I finally sold to motormarket who offered me alot more than anybody else apparently because they had a client for my car. They made no attempt to lower the price and they collected on a saturday two days after making the offer and transfered payment into my account.
All in all very easy, gained me alot more money and professional to boot.