I bought a white knight gas tumble dryer in June 2013, It worked OKAY for 3 months there after a problem occurred, so I called cust. service along with 2 emails without any response what so ever, no courtesy call back or automated email to say they have received my complaint of problem! would and will not buy from them again or recommend them to a friend!!
I've just joined deals4u on Facebook they offer everything from washers,fridges to dryers,& vacuum cleaners. Plus they have been having some great giveaways (people are winning shiatsu massagers!) I would get yourself over there asap! The page admin are so helpful,always respond to questions and try to get everyone involved with mini quizzes I've been having so much fun give them a like and see for yourself :D
Really enjoying the facebook posts...very quirky and the competition prizes are very appealing! Haven't won yet, but I look forward to more chances to win:) I appreciate the content of posts...they are fun and relevant and don't clog up my newsfeed, unlike some other business pages! I'm glad to have found deals4u on facebook as a means to access the website. I have since ordered myself a new vacuum cleaner which my wife is delighted with lol
I had ordered a Bosch Oven, delivery was quoted within 7 working days which is reasonable for the size of the product (postman would look awfully funny, carrying this down the road) price was the best around and was kept informed throughout the process. Customer Service was great and delivery went smoothly. Will definately use again - no question.
Must give praise to the deals4u team for their outstanding service.
Ordered a tumble dryer online and it was delivered within 3 days and is brilliant. Delivery company phoned me before delivery to advise day and time and it was delivered exactly when they said it would be.
Best price I could find as well so I am a really happy customer!
Well done to all at deals4u.
We bought a dishwasher from Deals4U and washing machine on the same day from another provider. The washing machine was delivered with in 3 days of my order, yet the Deals4U dishwasher took considerably longer. The day after the machine was finally delivered we went on holiday. Once we were back we booked a plumber to install the machine. He took the wrapping of the machine and realised it would not fit our kitchen due to our drainage pipes. The machine was never even moved from the spot the delivery man left it, we simply removed the protective wrapping. As we had then missed the ridiculous 7 days return window from Deals4U, they said we had to pay £40 to have the machine couriered back to them and once they have recieved and inspected it they would take between 25%-50% of our sales price claiming it could no longer be sold as new. This is very poor customer service, 50% of £540 product is a serious penalty. We offered to buy our replacement machine from them to see if this would improve our position, but they were not interested. I would not recommend them to anyone so be careful.
Bought a Dimplex heater for my mother and deals4u couldn't have been more helpful. They arranged the delivery with her and made sure that she knew how to work it. Brilliant customer service and a joy to deal with! Would highly recommend them.
I ordered a Belling table-top oven from them and received an email stating that delivery would be in 7-10 days. After much chasing the oven was eventually delivered after 4 weeks. Their customer service staff were polite and gave the impression of being helpful but seemed powerless to progress the order. I would not deal with them again.
I went with them as they appeared lower in price than another site. The other promised next day delivery. I don't think Deal4u would even promise next week delivery and they don't tell you how long it takes.
The website gives the impression that collection of your old dishwasher machine is free. Nothing of the sort. £35 is a big surprise fee to pay when they turn up with your dishwasher.
The delivery man was not helpful as he was asked to help put the machine in the kitchen which is downstairs. He had the item on a trolley so it would not have been too much to ask as the kitchen is downstairs on the flat. He said he was not allowed to deliver the item inside the house so just left the dishwasher inside the front door, with the front door wedged open. My husband, who is 73, was left with the dishwasher stuck at the front door, he couldn't even shut the door.
When we first ordered our Bosch Dishwasher, the advertisement said that delivery times would be 4 days, the e-mail response to our order said delivery times would be 10 days and there was no way to get anymore clarity on the exact date. The price was fantastic but the customer service on this product was worth three stars. If time is not the essence, they have a great price and good service. They were accurate on their time and day of delivery when they texted me.
Goods arrived on time, as specified and in good condition. The price was the best we could find at the time. Have allocated 4 stars because we have only used this company once, but based on that experience we would use again.
Cheapest deal available for the dishwasher. Delivery quoted as being within 2 weeks I think - and it was delivered within those 2 weeks. No choice on the delivery date - we were contacted with a delivery date near the end of those 2 weeks.
This company dealt with everything in an efficient manner, kept me informed and delivered the right product in good time. Their price was the best I could find on the 'net. What more could you ask? I'm very satisfied. Thanks
Ordered goods & received a call advising only 2 items were in stock & the other 2 would need to be ordered, I was given the option for 2 items in stock to be delivered immediately whilst the out of stock items were ordered or I could cancel my order. I opted to wait & have the 4 items delivered at the same time....received an e-mail advising me stock had been delivered to the warehouse, the delivery company then telephoned & arranged delivery day/time.
I ordered an Elica cooker hood on 2/01/12,the order was acknowledged promptly and a date given for delivery from the manufacturer. Delivery on 9/01/12, as promised and on time -so far so good. Unfortunately when unpacked the unit was damaged, and, as the packing was in good order it must hav been packed in that condition. I reported this by email, with supporting photo, to deals4u within 1hour of receipt.I received no acknowledgement of this email,and followed-up the next day with a request for contact.On the following day(11/01/12), I received an email saying that my email had been forwarded to the manufacturer, followed later by another email saying there were no more hoods in the country, and I must await new supplies from Italy the following week.
During the following weeks I had to send several further emails chasing the situation, each time being told "they will arrive next week'. Finally made telephone call to Elica, and given the excuse that the factory had been closed for a month due to snow!! Followed this up with call to deals4u requesting they chase and confirm a definite delivery date. On this occasion a date was given, this was subsequently confirmed by Elica, and delivery occurred on 29/02/12 - some 8 weeks after order.
On no occasion were deals4u proactive in chasing this for me, and every prompt was originated by me; further deals4u have made no attempt at contact to check if delivery has been received and in satisfactory condition.
They are effective and efficient in the first instance, BUT, when things go awry they appear to have no protocols or inclination to deal with it.
They may be competitive on price, but need to recognise that customer service is equally important.
Ordered tumble dryer from this company.Very pleased with the dryer at this amazingly low price.I had emails to tell me when to expect delivery,also phoned with a query,phone was answered instantly,a very pleasant lady gave me the info I needed.
The delivery driver phoned the day before to give me a delivery time slot 7am to 9am,he arrived 7.15am.
Completly hassle free from ordering to delivery.
Well done Deals4u team!
I would certainly order again from them.
Our washing machine had started to leak so definitely time to get a new one! A quick bit of research online and we found the model we were looking for, from the Bosch WAE range.
After that, it was a case of finding the best price and the quickest delivery. We came across the Deals4u site with a very good price and a quick phone call to them (very helpful on the phone) gave us a delivery time of 5 days - slightly longer than we wanted but the next competitor was significantly more expensive for a 3 day delivery.
We went ahead and placed the order and lo and behold, we received a phone call on the 3rd day from the delivery company to say that they could deliver it that day! So, we ended up getting the machine in an excellent timescale - and for a great price.
I would highly recommend Deals4u and will use them again for any other appliances I might need.
I choose deals4u for my new white knight tumble dryer mainly due to the price and the good reviews but have been thoroughly disappointed with the service.
I received an email to say they would be in touch with delivery info but that never happened then after a week (i should have received it in under 7 days) they eventually replied to my email and said again they would be in touch about delivery next week.
It was only on Monday (2 days ago) when I contacted them and threatened to cancel my order if i didn't get a date within the hour that they actually phoned and said i would receive Wednesday (today) late morning.
Though at 9.30am it arrives in pouring rain and delivery man "can't step in the house" so leaves me to deal with it half in my porch. This was a right struggle and just lucky i was slim enough to be able to get round it and strong enough to at least move it into my passage. He would have only needed to put one foot in the porch just enough to place it over the step into the house. Thankfully it wasn't something heavier.
Do not recommend and will NOT BE USING AGAIN.
Wish i had paid the extra £10 and gone with someone else.
First time customer. I bought a White Knight Tumble Dryer last week. Item was cheaper than other stores, delivery time frame/day was given and this happened with no problems. No problems with the item/delivery. When I asked for a copy receipt, it was promptly posted out. Prompt response from Joanne in Customer Care by email regarding this. Would happily use again and fully reccomend.
I ordered a Polti 3000 lux steamer on the Thursday morning and expected it to be delivered by Saturday, unfortunately I had read the delivery wrong and waited in all day on the Saturday for it not to be delivered. I sent Deals4u and email asking why it had not been delivered and they quickly responded to my enquiry. Joanne from the customer service team stated it was 2 WORKING DAYS for delivery (my fault entirely). She added that she had tracked my order for me and it was on the van ready for delivery on the Monday. I couldn't thank her enough. I would definitely use Deals4u again.
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