Do not buy anything online from Debenhams unless you want fluffed up orders, days wasted for couriers that do not turn up, empty promises from call centre staff and money lost when they do not refund for returns sent to them. This occured when they sent me the completely wrong item and when I returned it, they still did not refund me for the items they were supposed to have sent me. I am tired trying to chase after it. I will vote with my feet and tell others. Staff are impotent to help and they have no customer complaints dept. Thieving company. Rotten to the core. Their stores are in disarray and unpleasant. Please take a leaf out of John Lewis or Selfridges and get with the programme. It is the 21st century. Either that or please go into administration and put the shopping public out of its misery.
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