Debenhams reviewed by

east lothian, GB

49 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

some good some bad

some aspects of sale are good. what is awful is there is no record kept on your online account of the order you placed or previous orders, so if you mislay your packing slip and wish to return items to store, it involves ringing them up to get a note of your order number and some confused phonecalls when in store. and the girl in the store even rolled her eyes trying to explain to the call centre main debenhams as she had to double check with base that the serial numbers were legit made to look like a criminal and a big queue behind me as no specific returns desk in deb stores. their store confused me in layout i was returning a bag and was told go over to the bag vendor desk now. and i returned shoes and was told go over to that side of the store now. piss off with getting sent traipsing around each bit of a large department store cos you are returning shoes/ a bag and a dress the incompetancy is unreal for returns procedure!!
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