I've ordered online from Debenhams quite a lot recently, and the experience was very good considering it was Xmas and therefore couriers/stock levels/working days etc are all affected in some way. After receiving my goods I noticed they had been reduced somewhat considerably in the sale. When I called I was told the only thing they could do was to arrange to collect my existing order free of charge, refund me in full, and for me to start a new order at the reduced prices, which I did. Would have surely been cheaper to just have the difference credited to my card ? but the courier (Hermes) came when they said, and I saved 20%. When I called to query an item description they were helpful over the phone too. Big companies tend to be pretty crap when it comes to being polite and putting things right. Debenhams do a half decent job considering. I'd order with confidence - it may not go right first time, but they do seem to sort things out, and when they say they will.
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