We placed an order online for a shirt, which was shown with a tie, expecting delivery of a shirt and tie. We collected from store - but only a shirt was received. When we asked about the tie, it ended in an argument with an unhelpful salesperson! The following week, we ordered three items and Debenhams emailed confirmation of the order same day. That was 12 days ago and nothing more from Debenhams! We have telephoned the store, but for the past week, all they can say is that the order has been 'despatched'. The store say they are not informed of the date of despatch, so there is every chance that orders are being lost/stolen or misplaced!! There is also the strong possibility in this case that our order has been received by the store but deliberately 'lost' in the system!! Needless to say, this will be our last order with Debenhams!!
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