Debenhams reviewed by

YORK, GB

24 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good Price with Free Standard Delivery

Simple to use website with a fantastic range. I find their website far easier to navigate than their stores. Currently offering free delivery with no minimum spend, which saves around £4 I believe- the reason I gave them a go in the first place. I've ordered twice from them now and both times received the order promptly.

The downside: Whilst Debenhams choose to use the firm I don't think it is necessarily their fault. They use a local delivery firm called Hermes. This company seems to receive some really varied reviews. In my experience with the three deliveries that I have had, with my first order being split into two, one of these was left behind my dustbin. Hardly protected from the weather or theft.

The other part of the website I don't get is the ability to pay for your goods with a Debenhams gift card. I can only seem to do this if you are paying in full with one single gift card. You cannot seem to use a gift card as part payment making the rest up with a debit or credit card, which I think is bizarre.

Overall I am happy with the service, availability, range and, in terms of speed, the delivery. I would recommend Debenhams as somewhere to shop online.
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