Debenhams reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

VERY POOR CUSTOMER - online returns!

I purchased 7 items from the Debenhams web site for choice all on the same order. I kept 3 items & return 4 items for a refund. Ive only got refunded for 3 out of the 4 items which I returned. I was told by customer services that the warhouse staff don't always scan all the items back into the warehose so they would have to trace the missing item & I would hearinf within a week. A week & a half later I still have heard so Ive called customer service who have told me I have to wait another week & a half even though they have amited its there warehouse staff's fault. Ive asked for there main head office's phone no. in welbeck street but was told they don't have one!
This is not the first time ive have problems with Debenhams online site with returns.
Its a shame as I like Debenhams home products & have always purchased from them. I don't like shopping in there stores because when you go to pay for anything all they want you to do is open one of there store cards & having worked for them awhile ago I know the presure they put on there staff to get people to open these cards.
I think it may be time to take my custom to a company who value there customers such as John Lewis.
Im going to forward my emails to Mr Sharpe the CEO of Debenhams at 1 welbeck Street London as I don't think he has a clue what is going on within his company.
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