Debenhams reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid on-line ordering like the plague

I ordered a duvet set for collection at my local store over the internet and all i've had is problems. Two weeks later I'm still waiting for the third email I am suposed to get before I can finally collect my order. I have been to the shop twice now and they have whole racks of the item I ordered, but I'm told I can't have one of them even though I have proof of purchase. Their tracking order system doesn't work and the customer care is shocking verging on being aggresive. I have written a complaint to their head office in London and waiting for a response, but like my order I probably shouldn't hold my breath ! ! !

Name & Registered Office:
DEBENHAMS PLC
1 WELBECK STREET
LONDON
W1G 0AA
Company No. 05448421
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