Terrible, awful, shocking, absolutely no delivery or service of any kind. And I thought the name Debenhams stood for something, silly me. I used them for flowers ordered on line, and paid for weeks in advance. On the day no flowers arrived, so I emailed them 3 times over 48 hrs and received no answer. Then I tried calling their "service" line and after being on hold for 6 mins realised that it was an 0845 number and that I was being charged for this too !!
I still have no answers from them and are contacting my credit card company to get a refund.