Debenhams reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

NEVER PURCHASE ANYTHING ONLINE

I MADE AN ORDER WITH A DELIVERY ADDRESS DIFFERENT TO MY BILLING ADDRESS ON FRIDAY 28TH MARCH 2013. HOWEVER FOR WHATEVER REASON THE SYSTEM FAILED TO ACCEPT THE NEW DELIVERY ADDRESS ANDW WHEN I SAW THE SUMMARY PAGE AND FOUND THE ERROR I IMMEDIATELY TRIED TO FIND OUT HOW TO AMEND OR CANCEL THE ORDER. I THEN REALISED THAT THE ONLY WAY TO DO IT WAS NOT ONLINE BUT I HAD TO PHONE DEBENHAMS CUSTOMER SERVICES ON 0844 800 8877. WHEN I RANG AT BETWEEN 8PM TO 9PM WITHIN THE 30 MINUTES OF MAKING THE ORDER, THE DEBENHAMS MESSAGE WAS THAT THEY WERE CLOSED. ACCORDING TO THE WEBSITE YOU WERE OPEN TILL 11PM! I WAS NOT ABLE TO DO ANYTHING UNTIL THE NEXT MORNING SO ON SATURDAY 30TH MARCH 2013 I PHONED YOUR CUSTOMER SERVICES NUMBER AND SPOKE TO A MEMBER OF STAFF CALLED MAX WHO TOLD ME THAT HE COULD NOT DO ANYTHING AS THE SYSTEM DID NOT ALLOW HIM TO MAKE CHANGES OR CANCEL THE ORDER! I HAD TO CALL HIM AGAIN AT 9:30AM HOWEVER I SPOKE TO ANOTHER MEMBER OF STAFF CALLED ELIZABETH WHO TOLD ME THE SAME THAT THEY COULD NOT DO ANYTHING AT ALL. LATER MAX LEFT A MESSAGE ON MY VOICE MAIL TO CONTACT DEBENHAMS ON TUESDAY 2ND APRIL 2013 AS THEY COULD NOT DO ANYTHING UNTIL THAT DAY!!!!!

IT IS NOT MY FAULT THAT YOUR SYSTEM FAILED TO AMEND THE DELIVERY ADDRESS BUT IF IT WAS ME WHO MADE A MISTAKE, IT IS NOT MY FAULT THAT I WAS NOT ABLE TO CANCEL MY ORDER BECAUSE YOUR OFFICES WERE CLOSED. THE WEBSITE SAYS THAT THE OFFICE WAS OPEN TILL 11PM. YOUR WEBSITE DOES NOT INDICATE THE WORKING HOURS ON PUBLIC HOLIDAYS!

CAN I HAVE MY MONEY REFUNDED? I CANNOT UNDERSTAND. YOU SAY YOU CAN CANCEL AN ORDER ONLY 30 MINUTES AFTERWARDS HOWEVER YOUR CUSTOMER SERVICES OFFICE IS CLOSED SO I WAS NOT ABLE TO DO IT. I ALSO WROTE TO YOU WITHIN THE 30 MINUTES. I WAS NOT ALLOWEDTO CANCEL ONLINE.

I AM VERY UPSET. I HAVE RECEIVED REPLIES FROM YOUR CUSTOMER SERVICES SAYING THAT THEY CANNOT DO ANYTHING AND THAT I WILL NOT RECEIVE A REFUND UNTIL I RETURN THE ORDERED ITEMS. HOWEVER I AM IN WALES WHILE MY HUSBAND IS RECOVERING FROM A BACK OPERATION AT THE VALE HOSPITAL IN HENSOL WALES AND WE ARE NOT GOING BACK TO TELFORD. WE ARE CURRENTLY WORKING OVERSEAS. OUR HOUSE HAS BEEN RENTED OUT. DUE TO THIS DELIVERY PROBLEMS I HAD TO CONTACT MY LETTING AGENCY AND A NEIGHBOUR TO MAKE SURE THAT THEY HAD WARNED THE TENANT (WHO APPARENTLY IS NOT IN) ABOUT THE DELIVERY OF ITEMS ADDRESSED TO ME. I DO NOT KNOW IF THE TENANT WILL BE KIND ENOUGH TO DO SOMETHING WITH THEM. THIS SITUATION HAS EXACERBATED MY STRESS LEVELS.

I WOULD LIKE YOU TO CONTACT ME BY EMAIL (MY MOBILE IS 07714101427 HOWEVER MOBILE SIGNALS ARE NOT VERY GOOD HERE) AND LET ME KNOW HOW YOU CAN SORT OUT THE ABOVE-MENTIONED MATTER. I DID CONTACT DEBENHAMS WITHIN THE 30 MINUTE-WINDOW YOU REQUEST CUSTOMERS TO DO WHEN CANCELLING ORDER BUT YOUR OFFICES WERE CLOSED! I WOULD LIKE TO HAVE MY MONEY REFUNDED: £75.60 AS SOON AS POSSIBLE. I HAVE SPENT LOTS OF TIME AND MONEY CALLING YOUR CUSTOMER SERVICES BY SKYPE, AND THEY WERE NOT ABLE TO DO ANYTHING BECAUSE THEIR SYSTEM DOES NOT ALLOW THEM TO DO ANYTHING!
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