I reviewed a coat on debenhams website recently. My review was of a recent purchase. i did not offer praise for the quality or value from money of the coat and i received an email informing me my review was not accepted. the coat cost something like £60 in a sale. Within two wears the pocket linings had big holes in them! I would have expected better of a £10 jacket off a market stall. in an ideal world I would have returned the coat, but work and life rush you along and I did not get the coat back to the store. i was surprised that debenhams simply rejected my factual review of their poor quality coat outright. To reject it they must have read it. no apology or interest in the poor quality item i had from them.. this got me thinking about debenhams generally. They take custom for granted is my overall impression.
To reply as a company, please log in to your business account.