Debenhams reviewed by

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

hopeless and misleading website/ online delivery service

I saw a beanbag which I wanted and the site said it was in stock, so I went ahead and ordered it. After the initial email confirming I'd made an order, I heard nothing, so after a week, I tried to track where it was in the delivery system. There was no information so I contacted one of their online sales advisors via the website. She was incredibly helpful - I can't fault her at all - but when she looked into it, it turned out that although the website listed the item 'in stock', delivery could take up to 112 days as the item needed to be made to order. This was extremely annoying. i've cancelled the order and been promised a refund within 7 days. If it doesn't turn up within that time frame, I will re review this store and give them 1 star instead!! I would be very wary of online shopping with them again as their database systems don't seem to be able to cope with e-commerce.
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