Debenhams reviewed by

Inverness, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Laughable customer service

Ordered a rug on 8th Mar. Status kept showing as "order created". Phoned customer services beginning of April and told supplier had cancelled the order.
Offered a refund which I still haven't received.
Called again to find out why supplier cancelled and Debenhams told me they had made an error and they did not deliver to my postcode. I asked why my postcode was included on the list and they said it was an oversight.
Called again a few days later as it still stated they could deliver to my postcode on their website - was informed that the supplier can deliver after all, but if I want my rug, I would need to reorder because my refund had been processed! I obviously declined.

Same order included a sofa bed. Told would be delivered 23rd - no sofa. Rang at 5pm and told that the supplier couldn't deliver and the sofa had been passed to a new supplier who I had to ring for a date for delivery.
New supplier said it will definitely be delivered on 24th April - 4pm still no sofa. Rang new supplier and they said they had no room on the van and I would get it the next day. I then got another call to say actually, they will deliver today, definitely by 6pm.
It did not arrive.
STILL NO SOFA!!!!!!

Absolutely appalling customer services and no negative reviews can be posted on their site. They deem anything negative " a customer service issue" which somewhat negates the point of having product reviews.
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