Verging on criminal
Tempted yet again by Debenhams "too good to be true" reductions & despite them failing to fulfill previous orders, I ordered some Joseph Joseph cookware. Yet again the delivery didn't materialise, yet again Debenhams say that they are now out of stock & will issue a refund - after holding on to my payment for up to 14 days. How much are they making in interest on all this customer cash they hold on to for two weeks at a time? Is it legal for them to do this? Is Debenhams just an elaborate money laundering scheme? When I tried to insist they supply my goods, I was told "Debenhams are too big to worry about one small order". This was the final straw - I now boycott their fraudulent store and unspeakably rude staff.