Debenhams reviewed by

Northwich, GB

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor Customer Service

Ordered a product online with no store near-by, the product then became faulty after 5 months, I used my order number to view the order online and it had an option to return and book a courier, I did this and no courier came, so I booked another day and no courier came. I rang up and they said that service is only for the first 28 days and go to a store. I told them I had no stores near by and there system gave me the impression the courier was coming. At no point did they admit there website was in the wrong, letting you book a collection after 28 days. Really Really bad service but in the end after insisting I was right, they refunded me.
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