Bought a duvet cover from Debenhams, looked gorgeous but in no time at all, was plucked. Seems that finger nails, my husband's rough skin etc etc can't be rubbed against the duvet as there's an instant pluck and a run in the fabric. Their customer service from start to finish has been inferior and not customer friendly at all. Stunned to see their very low score on Trustpilot and all without their feedback/attempt at trying to resolve their customers' issues. I reviewed the product on their site but my comments were rejected - too truthful for them no doubt. I've bought lots of things from Debenhams in the past but I'll certainly think twice in future and give the smaller retailers my cash from now on - maybe they care about their customers. I'll also mention my negative thoughts on them whenever appropriate.
To reply as a company, please log in to your business account.