Debenhams Germany sent me the wrong product so I wanted to return it. However, this was not possible at their cost, I had to pay the postage myself and send it to England which was even more expensive. Until today, I did not get my money back and I am waiting for almost six weeks now. I paid twice, once for the product itself and once for the shipping costs to return the product and got nothing for that except a lot of trouble and disappointment. So far, customer service seems not to be interested in solving this .. really worst shopping experience online so far in my life!