the worst customer services ever, plus they dont tell u some brands they sell arent part of debenhams so discounts etc dont apply, misleading, unprofessional and all of the staff have such attitudes.
oh where to start? ive never bought anything online or in store of debenhams and NOT had a problem. i'm an easy going person and expect very little by way of service from stores of all kinds but yet they still shock me every time. they dont know their own rules or policies and lie and are an embarassment to their company. you go online in good faith and see lots of branded clothing etc and you buy that but any problems with it or quesitons or discounts you've been given to use in good faith, and they wont work, they say that alot of brands they sell are not part of debenhams and are concessions. this is bad selling and i'm certain its illegal to opt out of responsibility etc so i'm taking them to trading standards about so very many issues. avoid at all costs. its not worth the bother or stress you will have!