Debenhams reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor quality product and poor customer service

I bought a duvet recently, as soon as I got home and looked at it I was dismayed. The duvet had some dried red stuff spots on a few places. The lining was also loose everywhere. I took it back and asked for a refund, they told me the lining was like that on all of them, "it's how they are finished" was what I was told, well if that's how they are finished they shouldn't even bother, totally unprofessional quality, I could understand it if it was a couple of loose end strands but there's one strand that's still connected at both ends! Just poor quality.

The red stuff they passed off saying it's the manufacturing process, poor and lame excuse, what manufacturing process leaves dried red material on a duvet? They refused to give me a refund and of course have lost a customer forever, I should have just went with John Lewis, would have cost an extra £20 but at least I would have gotten better customer service!

Overall poor quality product and poor customer service.
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