Appalling Customer Service!!! Really, do not buy online from Debenhams
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All seemed to go quite well with the online ordering process. However, the Returns Process is absolutely APPALLING. And believe me, I purchase a lot online and have never come across such diabolical service - as yet, nearly a month since returning the items, I have still not received a refund of nearly £82.00 for products that I did not even try on or even take out of the packaging - I am still on hold now on the phone - been holding for 11 mins and still waiting...... I have now been advised the monies are on 'their way'. 4 weeks since the items were collected and I am having to chase for the refunds. Really BAD!!!