I ordered a set of Skull Candy headphones for my nephew and needed them the next day. I rang them straight after to ensure that this happened after paying the extra shipping costs. They were rather slow in confirming anything at all and told me I had to wait until they printed out the orders. I never heard anything again, even after chasing them later the same day (about 6 hours later) and the good arrived 2 days later. Not overly impressed after paying £ 5 for delivery and not getting them when needed.
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Sorry to hear you've had that experience, we have been improving our sales and after-sales service actively for the last 6 months, so it definitely should be better now! £5 is what our courier service charges us for delivery, normally it's next business day, however in some rare occasions it can take up to two business days, depending on the area.