Decuisine reviews

Decuisine reviews

Low
3.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
404 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not trusted

I ordered from this company a month ago and payment was taken from my credit card. I have tried telephoning - but get an answerphone saying they are not taking messages. The website is being 'redesigned' and cannot accept e-mails. I thought that companies should not take payment until the goods are ready to be despatched.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

see below

Have not received my tins.Quick to take money, no answer to e mails- phone numbers not recognised. Probably lost my money. Have been in touch with trading standards, they say there is a problem!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A first class product from a company that still believes in customer service. Well done!

I ordered pie vent steamers which I couldn't source locally and received them very quickly at a reasonal p & p. I will most certainly use, and recommend this company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

money taking from account no goods recieved

no replys to numerous emails this company should be jailed for theft
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

First Class Supplier

I have ordered several items from Decuisine and have found them to be an excellent company.Great quality items at reasonable prices.Fast delivery and being kept informed by email at every step of the order process.I would highly recommend them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

JANEM

AGREE WITH EVERTHING THAT HAS BEEN SAID BY OTHER DISGRUNTLED
CUSTOMERS,WILL NEVER SHOP WITH DE CUISINE AGAIN AND HAVE RECOMMENDED ALL MY FRIENDS TO AVOID THEM LIKE THE PLAGUE.
HOPE THEY ARE INVESTIGATED BY TRADING STANDARDS.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

do not use decuisine on line shopping web site stay well clear !

unacceptable conduct they take your money and charge you p&p and they don,t even bother to contact you to tell you they have gone out of business no goods no refund no apology well i hope you get done you cheating con merchants .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not surprised they've gone out of business!

One star because there is no option to give them no stars. Thank goodness I only spent £20 with them. The worst company I have ever had the misfortune to deal with.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

In Liquidation

Goods not received
Payment taken immediately and not refunded
Non response to on-line tracklng
Called them and they promised goods would be delivered then they went into liquidation

REPORT THEM !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NOT USE THIS COMPANY

They will take your money and not supply the goods - most people would think of this as FRAUD
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I WOULD GIVE THEM A MINUS RATING IF I COULD

Have placed two orders with this company. Only part of the first order was delivered and I still await delivery of the second order. I have contacted them using their webform on 4 occasions and have had no response. I then tried to contact them using the telephone number on their website but was told that it was only answered between the hours of Monday to Friday 9.00am till 1.00pm - my call was made within this timescale but there was no answer or oportunity to leave a message and began to wonder if the company has gone into liquidation.

Whatever the situation, I am disgusted with them and would not recommend orders with being placed unless you are prepared to lose your money!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AVOID

They are a fraudulent company.
I have submitted an order using the Decuisine. I did not get the goods and I have not had any answers about that order. My money was gone.
They are hosted in www.webfusion.co.uk, please; try to inform this ISP about this situation. I did it!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful

Order items on the 9th March, cancelled order as did not receive item and still awaiting refund despite phoning and emailing.

Currently writing them letter, as advised by Trading Standards.

Avoid, total con artists
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Goods not received

I ordered goods from this website over three weeks ago. I had an automated email confirming my order on 6 March and my account was debited on 8 March. I have not received my goods and I have not heard anything from them. I have sent another email giving them a deadline by which I would like my money refunded, otherwise I will take further action against them. However, after reading the reviews below I am not feeling very encouraged. AVOID!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Impossible to Contact

I ordered 2 Crepe Pans in January. About 2 weeks later I received one of them with a note to say that the other would arrive as soon as the delivery they were expecting arrived. I have written three time since then without a reply. I have just written again and if no reply will make a complaint to Trading Standards. BEWARE of parting with your cash!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor communication and empty promises - still awaiting delivery a month after placing order.

Ordered an item online, no response, sent query through their online form - no response, sent 2nd query - no response, sent 3rd query - had an e-mail saying it would be in stock the next week. 2 weeks later - still no response or delivery.
This happened before but I was hoping it was an isolated incident, obviously no so!
How I wish I had read the reviews on this website before placing an order again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Used Product, no response

I ordered and was sent a cooks blowtorch. However it was not boxed, had the wrong instruction booklet and was tarnished. Obviously it had already been returned. When I tried to fill it with gas it leaked. No response from DeCuisine when I emailed and phoning just went to answer-phone, Luckily I ordered through Google checkout and they gave me a refund. However, they now refuse to take orders for DeCuisine. I guess they have had enough as well.

Don't use - it's not worth the risk!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No response

I ordered in december and paid. I have sent numerous emails and got no reply. Do not deal with this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The worse online company I have dealt with

Do not buy anything from this company. I placed an order at the beginning of January. I received the smallest item within a week and have been waiting ever since for the balance of the order. They took all my money immediately. Mike has telephoned me twice assuring me that my order was on its way but nothing happened. I have asked for my money to be refunded but - surprise - no refund has been received. Mike was extremely pleasant and told me that the company was a family business with just Mike, his son and his wife. Obviously very practiced in reassuring irate customers and possibly suppliers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling Service From de Cuisine

Placed order on 24/02/12, product shown as in stock, still waiting.
Had one response 5/3/12 to a number of contacts, with a lame excuse, stating waiting for new stock.
I don't believe their Order Tracking option actually works and their online complaint/contact us option does not provide the buyer with any record of your contacts
Sent the following to them today 10/03/12
"Please refund my money, after reading some of the online reviews of your company i don't trust you to ever complete this order.
I will be sending a letter of complaint to Trading standards."

www.decuisine.co.uk Details

About this company

Visit Decuisine

Contact information

Call us on: 01202 621169
We live here: United Kingdom

Category

Decuisine is ranked 95 out of 95 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.