I ordered from them last week for the first time, not having read any reviews. I became suspicious because they hadn't sent me an e-mail to advise despatch, which should have been the same day I ordered or the day after, yet the money had been taken from my account. I tried to telephone them but it was constantly engaged. I then came across this site, was appalled by the reviews and decided to cancel my order and buy elsewhere. I noted that the number on TrustPilot is different to the one given on DeCuisine's own site, I rang it and got through straight away to a man who explained that they were out of stock of my item and would make enquiries as to when they would receive more. He was pleasant enough, but I was determined obtain a refund, which I did the next day. From what I can gather, I think they are a genuine company but they really need to sort themselves out. They are obviously in severe financial difficulties and should not be trading until they are solvent again, if at all. I imagine that they have little stock because they probably have to pay upfront for it and cannot afford to do so. They also need to answer their phone and start responding to people's messages.
I will not say that I have given them 1 star, purely because one has to give them at least one, the reason being that I did receive a prompt refund. However this was probably because I paid through PayPal, something that I always do when buying from a company I have never used before as PayPal will guarantee a refund, should things go wrong. Also I like to make my first purchase a small one, just in case! Over a year, I spend a lot of money on kitchen equipement and whilst I tend to stick to my favourite suppliers, I do like to give other suppliers a try and DeCuisine is the only one with which I have had problems. Tried and trusted suppliers are: https://www.cookability.biz/ http://www.hartsofstur.com/ http://www.headcook.co.uk/ http://www.dennyandsons.co.uk/ and of course, Lakeland
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