Ordered a product in early January 2012 - never received it and never got any replies to my queries on their automated order response form. Rang the owner Mike in early February. He apologised, said he had supplier problems, promised to check and ring me or email me. He never did. Rang him again and he started complaining that he couldn't cope with his business and was slumped over his computer at nights because he was so tired!! Promised to send my a cheque refund for my purchase that same evening. That was two weeks ago and still haven't received the refund. Phone often engaged. Looks like I will have to resort to legal means to get my money back. DO NOT BUY ANYTHING FROM THIS COMPANY. Nick A, Northamptonshire, England
would prefer to give them no stars but rating will not allow they have lied and fobbed me off since i placed my order in AUGUST all i want is my oil can is that too much to ask?!!will have to seek advice now as its obvious im not going to get it
After finding the product I wanted to buy, I placed an order. The mercendice was shipped the nex day. Really fast! Thanks Mike for the excellent and fast service. Next time I need something for my kitchen, this is the place I will buy it from.
I ordered a 6" panettone tin from this company, which beat Amazons price (inc p&p) by £2 - It's not often the case. The postal costs were extremely reasonable at £1.99 and the goods were very well packed and arrived in good time. Communication was good, and I was notified when the goods had been despatched. I would have no hesitation in using them again. Well done!
(my first Panettone bake with this item was fairly succesfull, just need to tweak the cooking time)
I have just used Decuisine for the first time and was impressed by the speed of deivery of my order and how the company kept me informed, especially as the delivery address was to my wife's place of work.
I don't understand why there are bad reviews about this company, I will certainly use them again.
As my dealings with the company have been 1st class, and if you get to speak with Mike Wheale he is very helpful over the phone and will fully explain anything you want to know even though it may only cost a couple of pounds. I have also received the goods quickly and well packaged. I dont trust these these review sites as highlighted recently by trip adviser but if on Ebay I have generally found the feedback to be valuable - Dave Garnham, Peterston super Ely, Cardiff
I am amazed by all the bad reviews on this site - I have had a very positive experience with this company, everything I've ordered has been delivered very quickly and has been of good quality. What gives?
No Stars! I ordered two items at beg December. Was not informed of "out of stock" at time of order of one of the items. I was sent, very late, one item . Have emailed several times, with no response at all re the missing item. I warned them that I would put such a posting as this if they did not respond. I waited. I am still waiting. Would not recommend this company AT ALL. Card company aware and vigilant.
I ordered a pair of mugs from Decuisine because they were the only company that actually had the type of mugs that I was looking for in-stock (and they were at a much more reasonable price that the others!). Email communications were great; the mugs arrived promptly; were well packed; and I was especially pleased with the quality of them. I would be very pleased to order from Decuisine again and happily recommend them to others.
An English relative fell in love with our Onion Goggles while vacationing here in Canada, and so we decided to send them as a gift for Christmas. Not as simple as it seemed because no one had the ones we wanted in stock or could deliver on time for Christmas. But luckily, I found Decuisine on the internet and in short time, the Onion Goggles -- which look quite funny but actually WORK to keep the tears at bay -- were delivered to our relative.
I was a bit hesitant at first to order, because I was not familiar with the company but it turned out to be a completely successful transation. The Onion Goggles were delivered on time for Christmas and I was very grateful. I would definitely order from Decuisione again.