Decuisine reviews

Decuisine reviews

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3.6
from 0 - 10
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Excellent

Ordered 4 easter egg molds, which arrived 24 hours after ordering in perfect condition. Easy to use and top class results. Thanks!
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Worst consumer experience of my life

Ordered a product in early January 2012 - never received it and never got any replies to my queries on their automated order response form. Rang the owner Mike in early February. He apologised, said he had supplier problems, promised to check and ring me or email me. He never did. Rang him again and he started complaining that he couldn't cope with his business and was slumped over his computer at nights because he was so tired!! Promised to send my a cheque refund for my purchase that same evening. That was two weeks ago and still haven't received the refund. Phone often engaged. Looks like I will have to resort to legal means to get my money back. DO NOT BUY ANYTHING FROM THIS COMPANY. Nick A, Northamptonshire, England
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dastardly decuisine

A few days after ordering my goods I received an email saying there was a delay in importing. Since then, 3rd January, I have heard nothing more, despite numerous emails and telephone calls.

Not to be trusted!!
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Excellent

Very prompt delivery of items, well packaged.
Items purchased of good quality and very reasonably priced.
Happy to use this company again.
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Second order

This is the second order from you and it was expedited with the same promptness as the first one.
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avoid decuisine unratable

would prefer to give them no stars but rating will not allow they have lied and fobbed me off since i placed my order in AUGUST all i want is my oil can is that too much to ask?!!will have to seek advice now as its obvious im not going to get it
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Excellent service

After finding the product I wanted to buy, I placed an order. The mercendice was shipped the nex day. Really fast! Thanks Mike for the excellent and fast service. Next time I need something for my kitchen, this is the place I will buy it from.
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Panetonne cookware

I ordered a 6" panettone tin from this company, which beat Amazons price (inc p&p) by £2 - It's not often the case. The postal costs were extremely reasonable at £1.99 and the goods were very well packed and arrived in good time. Communication was good, and I was notified when the goods had been despatched. I would have no hesitation in using them again.
Well done!

(my first Panettone bake with this item was fairly succesfull, just need to tweak the cooking time)
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First Class Service

I have just used Decuisine for the first time and was impressed by the speed of deivery of my order and how the company kept me informed, especially as the delivery address was to my wife's place of work.

I don't understand why there are bad reviews about this company, I will certainly use them again.
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Cant understand why the bad reviews

As my dealings with the company have been 1st class, and if you get to speak with Mike Wheale he is very helpful over the phone and will fully explain anything you want to know even though it may only cost a couple of pounds. I have also received the goods quickly and well packaged.
I dont trust these these review sites as highlighted recently by trip adviser but if on Ebay I have generally found the feedback to be valuable - Dave Garnham, Peterston super Ely, Cardiff
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Superb service and product

Excellent company to deal with and product ordered is exactly as it says on the website
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Great variety of products at good prices and super fast delivery times

My experience of this company is very good and I will without doubt use them again
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Quick service, nice to deal with

I am amazed by all the bad reviews on this site - I have had a very positive experience with this company, everything I've ordered has been delivered very quickly and has been of good quality. What gives?
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UNRESOLVED ALSO

No Stars! I ordered two items at beg December. Was not informed of "out of stock" at time of order of one of the items. I was sent, very late, one item . Have emailed several times, with no response at all re the missing item. I warned them that I would put such a posting as this if they did not respond. I waited. I am still waiting.
Would not recommend this company AT ALL. Card company aware and vigilant.
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Excellent service, products and delivery

I have purchased a number of products (a Fondue kit and a blowtorch) to name a few.
Excellent service, excellent quality, speedy delivery.
Thanks guys!
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Great products and delivery

This site has many great products which many of them I continue to use year after year.
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Good Service

This was the only site where I found what I was actually looking for!
Ordered in the Christmas week as a gift and arrived sooner than expected. I was pleased with the product and the service.
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No problems, quick delivery and good comms.

I ordered from DeCuisine.co.uk and was very happy with the service provided.

I ordered on a Bank Holiday (a Monday) and it was shipped on the Wednesday. Product was good and as described on the website. Packaging was good too, as was the communication from the website.

No problems to report!
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First rate

I ordered a pair of mugs from Decuisine because they were the only company that actually had the type of mugs that I was looking for in-stock (and they were at a much more reasonable price that the others!). Email communications were great; the mugs arrived promptly; were well packed; and I was especially pleased with the quality of them. I would be very pleased to order from Decuisine again and happily recommend them to others.
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A stress-free and successful company to deal with

An English relative fell in love with our Onion Goggles while vacationing here in Canada, and so we decided to send them as a gift for Christmas. Not as simple as it seemed because no one had the ones we wanted in stock or could deliver on time for Christmas. But luckily, I found Decuisine on the internet and in short time, the Onion Goggles -- which look quite funny but actually WORK to keep the tears at bay -- were delivered to our relative.

I was a bit hesitant at first to order, because I was not familiar with the company but it turned out to be a completely successful transation. The Onion Goggles were delivered on time for Christmas and
I was very grateful. I would definitely order from Decuisione again.

www.decuisine.co.uk Details

About this company

Visit Decuisine

Contact information

Call us on: 01202 621169
We live here: United Kingdom

Category

Decuisine is ranked 95 out of 95 in the category

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