In another era, this type of trader would have paid the ultimate price. They have stolen £155 from my company. If you are considering buying from Black Sky or Deep Signal, my strong advice is DO NOT PROCEED.
DO NOT USE THEM! I ordered about £700 worth of components from them back in February. I waited over two weeks and sent several emails trying to find out what was happening. I got one email reply to say they were dispatching the next day which they did, but only half my order without telling me why. After that I emailed and phoned them many many times without reply and I eventually had to put in a credit card claim for the rest.
Ordered in February. Recieved NOTHING. Months of e-mailing them and FINALLY got them to agree to cancel my order and give me a refund. STILL waiting. They are nothing but THIEVES AND CONMEN. They have STOLEN my money. You would be foolish to buy from these thieves. They don't even deserve the 1 star.
Bought from them a while ago, was.... ammm... so so, cant complain, but international postage etc not sure if it was just them taking ages or shipping. But 3 weeks to USA a bit long. But a good price non the less.
These people are scammers. I ordered over a month ago, no item, no refund, all emails ignored expect the first one I sent them asking about expected delivery time..the response was- "Dear customer, We have received your order which will be processed first thing on Monday morning, therefore it should be delivered to you Tuesday or Wednesday at the latest." Which of course was a complete and utter lie.
Am in the process of reporting to Trading Standards and trying to get my money back via the Small Claims Court.
If you have been scammed by these crooks, please report them to Trading Standards and help shut them down for good.
Our local Trading Standards told us "Westminster Trading Standards do not have sufficient evidence of any specific offences at this stage to use their powers to find out where the mail is being forwarded to." so make sure you all compain to Westminster Trading Standarxds so they can gather enough evidence to go after these guys!
Convincing looking website but you are asked to pay by bankers draft so no help from your bank when things go wrong. Almost no communication. Westminster Trading Standards have been informed about this company and I am looking to make a claim in the County Court to try and get my money back but will probably just throw good money after bad. Steer well clear of these people.
After placing my order I came across some negative reviews, and became a little concerned that I was to be scammed. A faster delivery would have been better, but I only had to wait into the second week when the goods were delivered.
The item was an unboxed OEM product, but unused and fully functional.
Communications appear to be OK, but I did not get a reply to one email requesting progress.
I have ordered a scanner on the 17th of February and other than an order acknowledgement email, I have not received any other correspondence. This is obviously a scam and I hope that something can be done in order to shut the company and help people affected by its activity. I have reported the company to my bank, action fraud police and I will soon submit a report to BBC watchdog. I would advise to all victims of the scam to take similar steps in order to close them down.
I ordered a bluetooth keyboard from them a month ago. They sent a dispatch notification but the item never arrived. I've created a support ticket and emailed complaints@ but not heard a thing back from them. DO NOT BUY FROM THEM
Placed an order on 19th February, but not delivered yet and no response to tickets, complaints etc. No phone number. The Director is a 24 year old called Tony Robinson who is also a Director of Armadillo Music Technology Limited, a NI based company which is currently in the process of being struck off.
I AM IN THE THROWS OF HAVING THIS COMPANY SHUT DOWN BY TRADING STANDARDS. THEY ARE INCOMPETENT AND DISREGARD THE CUSTOMERS RIGHTS. I AM STILL WAITING ON A ORDER FOR A PROJECTOR COSTING £250!!!! WHICH WAS ORDERED 10 DAYS AGO. WHAT ANGERS ME THE MOST IS THAT I ORDERED THIS EQUIPMENT FOR OUR VOLUNTARY ORG, AS WE WORK WITH THE HOMELESS AND OTHER SOCIALLY EXCLUDED PEOPLE WHO WANT TO BE REHABILITATED BACK INTO THE COMMUNITY - THEREFORE THIS EQUIPMENT IS VITAL FOR TRAINING PURPOSES
I HAVE SENT NUMEROUS EMAILS, WHICH HAVE NOT BEEN ADDRESSED, AND THEREFORE WILL BE SEEKING LEGAL ADVICE IF MY PRODUCT IS NOT DELIVERED. I STRONGLY SUGGEST THAT EVERY DISGRUNTLED CUSTOMER PURSUE SOME KIND OF ACTION AGAINST THIS COMPANY - DETAILS CAN BE FOUND ON COMPANIES HOUSE, TONY ROBINSON IS THE DIRECTOR OF BLACK SKY RETAIL LTD...... PLEASE, PLEASE PLEASE REPORT THIS COMPANY ON WATCH DOG !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(edited) PS SINCE POSTING THIS THREAD 5MINS AGO, I HAVE MADE A COMPLAINT TO BBC WATCHDOG.
I ordered MS office 3 licence and received the cheaper 1 user product. I contacted them straight away and was told they would look into it with their supplier. Then they closed my complaint immediately as resolved and ignored my email advising that my complaint was not resolved. They still have my money and I still have an unused product.
Ditto to the review before this one. Wish I'd just gone and ordered with another business. Bought an expensive monitor and so far nearly two weeks on there's no sign of it. Only had automated replies through their 'support' system.
Got one email claiming my item had be dispatched and that I would receive further emails with tracking details but that was nearly 10 days ago. And I never did get those tracking details.
Appears to be fraud and a now empty website doesn't inspire confidence!
UPDATE: 30/03/2013 After 5 weeks of waiting and presuming my money was down the toilet and gone, the monitor I ordered arrived! It was exactly as per the one I ordered and new. Bizarre experience all round, terrible communication, terrible customer service and REALLY slow delivery but in the end I did get what I ordered! That being said I wouldn't touch them with a barge pole in the future.
Have attempted to contact this company as I have still not received my order. I have sent messages through their website and I have sent emails but still no response. There is no telephone number on their website. After doing a few internet searches I was able to find a telephone number for them, but this is just an answer phone service. I have tried to use the 'live chat' function on their website but this is not 'live' as no one is there to 'chat'! I have just finished writing an official complaint.
I would normally wait for some sort of resolution before writing a review, but after seeing that Deep Signal have managed to respond to reviews on here but not to my many attempts at contact, I didn't feel they deserved that courtesy. Seemingly it is their policy to pick and chose who to respond to and I am just not one of the lucky ones! Complete shambles of a company and I will not recommend.
Have now put emailed watchdog about this company and am in the long process of trying to get a refund through my bank.
I have still not received the monitor I ordered from deep signal and they do not get back to you in any way. My fears have since been confirmed now that all items on their website have been taken down.
Unless they get back in contact this week. I will have to assume that this whole operation is a complete fraud.