Reply from Deep Blue Dive
[REPLY]
- Reviews (625)
- Sharon Roland
- 1 Review
Fantastic company highly recommended
Excellent communication outstanding service and excellent products, highly recommended
- james finney
- 1 Review
Always a pleasure
It's always a pleasure dealing with Deep Blue Dive.
Great offers, fast delivery and friendly helpful staff.
My first choice for dive gear. Highly recommended.
- Luke Lee
- 1 Review
Great online transaction - fast and efficient
Items as described and packaged and delivered in timely fashion
- JDB Lancs
- 1 Review
fast, efficient, easy
goods arrived next morning - superb service is what I want & Deep Blue delivered
- Renny
- 1 Review
Quick and responsive service with first class delivery.
The speed of delivery was impressive and the kit was as described.
- James Boyd
- 1 Review
Great Service
Sent off ofr the slave cable one day it arrived 2 days later. Good value as well would definitely use Deep Blue Dive again.
- eric bourne
- 1 Review
Not good
I have yet to recieve my order and when I phone up I am constantly being phobed off with the same answer 'call back in a couple of days'. Not good when deep blue cant even tell you where your order is.
Reply from Deep Blue Dive
I have looked into your order and it is going to a BFPO address unfortunately when we ship to BFPO addresses they are taken to the post office. Once they are handed over the only info we get is a tracking number which tells you it on route to destination. Unfortunately once it's passed over to the BFPO postal services the tracking info is very restricted.
- Richard Horbury
- 1 Review
Awesome Service, Will Use Again
Did just as advertised. Great service great product. Can Recommend to anyone.
- colin Stratton
- 1 Review
Excellent quality service
Despite the website having a few hiccups, phoned customer service, my order was taken straight away and dispatched immediately. Fast delivery and faultless service.
- Mike Haney
- 1 Review
Awesome!!!!
these guys where awesome got me what I wanted excellent from start to finish
Even got an instant refund on ebay no trouble very happy customer
Item: Fighters only bag
- Alan Jones
- 1 Review
Slow and very poor information
Order was for next day delivery and I got it - month later. If goods are not in stock you shondnt be able to buy them online and wait ages for them I was not happy with this I will not be back to deep blue. On a plus point the staff were very helpful but still had to wait a month not on.
- Tim James
- 1 Review
Great value!
Bought a dry suit for my daughter, fantastic price and well packed and very quick delivery.
I will shop with you again
- Alf Rendell
- 1 Review
fast delivery good product no problems
my item arrived fast the product was good and reasonably priced to I would recommend this seller to a friend.
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- Telmo Alberto
- 1 Review
Another suunto free transmitter victim... poor communication, but final outcome as expected
I'd say the final result was fine, I didn't mind waiting one month, and the suunto air transmitter is the new model, so I even gained something out of the process. However the situation was poorly managed from deepblue dive. After the order, the suunto D4i came right quickly, but without the transmitter... only a piece of paper inside of the box, stating that the transmitter would arrive later, and the order was set as "Complete" in the website.
I'd say Deep blue dive should have asked the customers if they'd like to wait or cancel the order. I was left waiting for a month, after sending some emails asking what was happening, the answer was always "we are still waiting, we will warn as soon as the transmitter is shipped to you". After a month, again without any kind of communication, the transmitter arrived ...
It was the first time I have used Deep Blue Dive, my only complain is their communication process, I know some of the fault comes from suunto taking too long, but I'd like to have the option to choose what to do (my main concern was what would happen if suunto would stop delivering the transmitters). Even so I'm willing to use theirs services again, the final outcome was as expected.
- inigo sanchez cacicedo
- 1 Review
Great service and super fast shipping. Absolutely recommendable.
The products were ordered on a Sunday and arrived on Thursday. Including overseas shipping. Fantastic service. Definitely will return.
- Derek Brook
- 1 Review
Goods were not sold as advertised.
I contacted Deepblue to see if the offer of “FREE” transmitter with the purchase of a Suunto dive computer was on, They replied with “NO”.
The next day when looking at the website it was still on there so I purchased as advertised!
Did not receive the “Advertised “ free transmitter!
- Geoff Gale
- 2 Reviews
fast service , good price will use again
nice web site , good stock up to date gear fast delivery , 10 out of 10
- cameron seaman
- 1 Review
Repeat Customer Let Down
After spending £800 in 6 months with deep blue and having good experiences in the past i was entirely let down this time around. Im not sure they valued my custom like i expected they would. I ordered a suunto dive computer with free transmitter. I ordered next day delivery and the website allowed me to do this as both products said in stock. Next day did not show up so i contacted the dive shop who weren't apologetic on the phone. I also contacted them on facebook and by email where they were a bit more apologetic. They said that they were waiting for a delivery of the computer and transmitter. They said my computer would be with me within a few days and i would simply have to wait to get my transmitter as they weren't in stock and they had no idea when they would get any. This wouldn't of been a problem had they of properly handled the situation and kept me updated or offered some kind of consolation discount. They didnt even offer my next day delivery money back. All this time the website said the products were in stock even though i only just received my transmitter 1 MONTH LATER.
Im not sure if i would use deep blue again. I possibly would for some items because their prices are good and if the products are in stock they are a good store. But i understand im not the only one who has had this stock issue as deep blue dont keep stock updated on their website and that's their biggest downfall in a seriously competitive market these days. My advice would be to check stock with them before you order.
- Fiona MacKillop
- 3 Reviews
Efficient, friendly service
Always know when I use Deep Blue Dive that I will be getting a efficient and effective service, and that its staff are knowledgeable about their merchandise.
- Aletta Muller
- 1 Review
Quick, friendly service, product exactly as described.
Quick, friendly service, product exactly as described.
- john quinn
- 1 Review
excellent service
i ordered a pair of scubapro twin jet fins which came with free booties and gloves,i forgot to specify what size booties and gloves,so i received a phone call from deepblue to clarify size before they dispatched my order, i received my goods the next day, excellent service,
- Tom Downer
- 1 Review
- Akvile Vitkauskaite
- 1 Review
we are wholesale customers and we are impressed with efficiency and smoothness of communication
A++++ we are very happy to do business with deep blue dive, ordering is easy, shipments are quick, any arising issue is resolved efficiently, items are very high quality, there is nothing better we could have wished for.
- Frank
- 1 Review
Easy to navigate website, quick order and check-out process and equally quick delivery. Job well done Deep Blue Dive!
First time I ordered from Deep Blue Dive. Very happy with the service selection of products on their website.
- Rusi Madzharov
- 1 Review
excellent
excellent, there is nothing to say, arrive on the time,excellent staff
- Amy Pywell
- 1 Review
Quick delivery, great items
Was happy with how fast my delivery got here, and the quality of all the kit was great. Would order from again.
- Guy Parker
- 1 Review
speed and service - excellent stuff
Selected, ordered, arrived on time and a good price. All you need to know for the perfect online merchant. Will use again.
- Matthew
- 2 Reviews
Excellent online experience
Very easy to use website and excellent communications and 1st rate delivery service.
Overall very pleased with deep blue dive and will use them again.
- Dominique Godefroid
- 2 Reviews
- carol brunell
- 1 Review
Excellent
Although Deep Blue Dive did not reply to my email requesting advice..on choosing a boot size..disapointly never got a response back.
Decided to order anyway...boot size a little too big...quick delivery.
- James
- 2 Reviews
First time i've used you guys. would happily use again?
Perfect! Easy payment system and was impressed with the updates on shipping.
- Liz Giles
- 1 Review
Just what the lady ordered
Just got a great new reg bag and a new shortie for my dive trip could not fault the delivery so quick, well packed and the prices where great too......
- William Brysland
- 1 Review
Friendly service and a good price
The service over the phone was very friendly and informative. The price was good. However, after a week the goods had not arrived. When contacted it would appear there had been "a computer problem" and although the system said the order was complete, the goods had not been sent. Goods were dispatched immediately by overnight courier and arrived a day later.
I have purchased items from Deep Blue in the past and always been very pleased with the service.
Overall I would recommend them to anyone.
- Edin Salihodzic
- 1 Review
Good company, fast responds. Thank you
Thank you for the services and good product.
- Nick K
- London, GB
- 2 Reviews
Excellent.
I have user DeepBlueDive before, I will use them again and I recommend them.
- Hossam Algendy
- 2 Reviews
- ANTHONY NG
- 1 Review
service was good, however, mis informed slightly...
I am slightly disappointed that I purchased a Sxxxto dive computer recently with a transmitter, the computer arrived ok but the transmitter was out of stock. DEEPBLUE should have informed customers prior to the sales. All I am relying on is DEEPBLUE to deliver their words as 'will ship to customers asa they receive them'. Stay tune!
- Wm Neill
- L, GB
- 4 Reviews
Excellent value
I've now twice bought diving items from Deep Blue as their prices were the lowest available on the internet. Each time, delivery was made as stated with the items very well packed. (You can even get 10% cashback if you purchase via Quidco.)
- Jeffrey Young
- 1 Review
- jeffrey wilkinson
- 1 Review
excellent, affordable,speedy
I looked around on different sites for this tourch, but no one could beat the price. what a buy. the service was excellent, delivery very speedy. would definatly shop with this store again.
THANKS DEEP BLUE DIVE
