Dell reviews

3

17 May 2012

Ok I Suppose.

Will not buy their products again. Had to replace a CMOS battery in a laptop recently. Never again. Almost impossible.

4

07 February 2012

PC's are good but....

If possible reformat it as soon as you get it. Dell, like many other big companies, have a tendancy to fill your new computer with resource intensive crud that you'll never use! You'll find that by uninstalling (or reformat if you are competant) you'll gain another 10%+ from your new PC!

Buy A Parcel found this review useful

1

10 May 2012

I would not touch them with a bargepole

I have bought two systems from DELL over the years and they were poor performers compared to other systems, but each time I needed service from a system failure including a known hard disk failure fault which DELL built into one (Laptop) of my sytems. Despite the fact that DELL had been aware of the high failure rate, they still used the component. Whenit went wrong DELL fobbed me off with excuses and they left me high and dry and a bigt bill.

I would not buy again from DELL again if they were the last compter company on the planet. The next system I bought was not from DELL and the service has been excellent and far better performance.

1

09 May 2012

Very Poor Customer Service

Dont buy a dell laptop - our power supply went faulty (out of warranty) - we tried to order a new power supply and we spent hours on the phone with Dell speaking to their rep's who could not speak correct english. It took Dell 4 times to send us the correct adaptor we needed and it cost us over £60 + a phone bill of over £15... Not impressed.

2

09 May 2012

Not for me

Does the company really know what it's doing? I think not.

5

06 May 2012

Dell

Durability and worth for money

5

30 April 2012

Simply amazing

This website and company has to be my one-stop shop for all things electrical and computer related. Simply the best!

1

30 April 2012

Rubbish

I bought a DELL computer most of the time is frozen, dont open links and takes long time to open or download a page. It is a nightmare. It maybe the case only on this computer however the impression I get from it its that I will NEVER EVER buy another DELL.
It has been 11 months since I bought it and I have to buy a new computer. This time an Apple I dont want surprises.

5

29 April 2012

Suoerb Laptops

If you need to buy a LAptop,Just buy DELL

5

22 April 2012

High Quality Products

Dell produce highest quality long lasting products with reasonable cost.As everyone know they are the best in the bbusiness.
I'm using a Dell XPS which is worth to it's cost

5

21 April 2012

Great Laptops and Computers

Greatest laptop I used is Dell N 5110 Core i5.Durability and the functionality is extremely high.

5

19 April 2012

Good Customer Service

Very good company. Fast and easy to contact

4

18 April 2012

value for money

Great computers etc. the only thing i would fault is they advertise you have a program, when it may only be a trial or 1/3 of the proper one. I would easily pay that bit more for the full mackoy.

5

18 April 2012

Excellent!

Excellent service, reliable products. Bit pricey for me x

4

04 April 2012

we have 2 laptops

we bought 2 laptops for our kids but both have had to buy new chargers as they broke down but the laptops are still working fine

4

14 March 2012

Quality

Headline says it all - nice one!!

4

12 March 2012

Great!! Service

I purchased Inspiron 1525 long time ago (around 3+ years back) and still enjoying ... keep it up guys.

1

11 March 2012

Horrific customer service that ruins reputation

I don't know how a company like Dell can continue running their business with their current customer support base.

Their hardware is okay, far from the best out there, but does the job... until some hidden self-destruct mechanism goes off after a predetermined time (that's my belief anyway).

I had a laptop for about three years before it kicked the bucket, and, to my surprise, I had forgotten about the warranty that I had with it. It was actually due to run out about a month after the time of the laptop dying.

Called up support, was redirected to India and was put on the line with totally unhelpful staff that I couldn't understand, and who probably couldn't understand me. If you think it's as simple as saying "My laptop is broken, and the warranty covers it, please come and send assistance" then think again. After hours of multiple calls - each new call starting the whole process over again - I was getting nowhere.

First off, they don't believe you. They tried to diagnose my near dead laptop over the phone, which was an absolute nightmare. I managed to somehow spark some life into it and go through a few BIOS checks over the phone with Dell. The results of that? Inconclusive, but they "suspected" different problems.

I had to get a family member braver than I to shout down the phone at them to send an engineer out. On and on this went, and then they finally did their job, sent an engineer out who didn't have the proper equipment. On the phone again, they send another engineer who actually fixes the laptop. Woo!

Then the laptop dies of the same problem two months later.

To summarise: AVOID DELL IF YOU VALUE YOUR SANITY.

1

05 March 2012

DELL HELL

My Partner had a Dell Laptop, it was the worst one he has ever had, he spent weeks on the phone to them, and them to him, sometimes for hours on end, and to no avail the problems just couldn't be resolved, it wasn't a cheap laptop, he ordered it on line, and configured it to his personal spec, but in the end after 6 months he ended up sending it back for them to sort it out and when it came back exactly the same, he gave up and purchased another make, I can say the replacement Sony has been no trouble at all.

I have had Dell equipment in the work place and they have always had lots of probllems, not worth the money, or the time you spend sorting out the problems

1

04 March 2012

Terrible customer service

Terrible customer service. I was passed from pillar to post and no-one seemed to care for me, my business, or Dell's reputation.

5

23 February 2012

Great CS & hardware

I love dell laptops, I have a HP at the moment for work and wish it was a dell.

In the past when I have had problems their support has been excellent

5

17 February 2012

Fantastic service

I ordered an Alienware M14X laptop, these are assembled to order in China and I received it in 7 days, and that was when it snowed! I couldn't be happier with my purchase and everyone I spoke with was very pleasant and committed to providing a good level of service even before I had made the purchase.

2

11 February 2012

Given up on them now

Back in the late 90's early 2000's Dell laptops where built to last and provided value. Now they are expensive and cheap quality and you'd be lucky if they lasted 3-4 years!

4

08 February 2012

Top products!

The customer services are very helpful & prompt in responding.

1

08 February 2012

ghastly company

I kitted my office out with Dells on the advice of my IT advisor. They are slow, dated and prone to component failure.

3

05 February 2012

Too Expensive

Bought a laptop off them. £1500.... Money most definately not well spent.

4

04 February 2012

Good for laptops

Bought 2 laptops over the years and pleased

1

03 February 2012

Good products, bad after sales service

Terrible experience, will never buy from them again!! This is the third Dell I have bought but the first dealing with Asia. Never had a problem in the past when dealing with Ireland, now it is just a farce, even had an engineer call me that couldn't speak English!!

5

02 February 2012

Great Customer Service

Had a great experience when buying my studio 1556 laptop. Explained to the online person what my budget was and what I should get and he sorted everything out for me and sent me a link. Couldn't ask for better!

5

02 February 2012

Great Computers

We have owned two Dells here, purchased over the past several years. They have been steady, reliable workhorses for both home and the office. In checking prices against competitors, Dell has been cost effective for our tight budget, yet has not compromised quality.
Customer service has been professional, friendly, and actually helpful as we have faced technical issues over the years.
Thanks for your faithfulness, and committment to excellence.

Keep Smiling!
Jesus is Lord!
Chris Walsh

5

01 February 2012

Great

I have had problems in the past with other good named PCs, but since purchasing a Dell I have never looked back, they give excellent service , i have even replaced a DVD Player Burner unit following their instructions given with parts, it was so easy and I know nothing about the workings of PCs etc.
I have had my Dell for 4 years now and it is used 8 hours a day every day.

2

29 January 2012

I liked Dell until I contacted their online sales

Once you log on the sales person tries to give you their personal email address, and hounds you to buy from them. I liked Dell but since the time I contacted their sales team online, I've felt uncomfortable dealing with them. They could also work on one charger fits all on their laptops, yes, it can be done, no, they are lying if they tell you otherwise.

4

26 January 2012

I love my Dell computer

I've owned a Dell for about 7 years now and think it's a great product. Easy to install and use.

5

25 January 2012

Very Good and Solid!

I purchased DELL laptop 6 months ago, and the process was very smoothly and satisfying. Super products and service! Thank you!

1

24 January 2012

Rock bottom service

I had the mist horrendous service from Dell with rude staff and no flexibility. All down to their website order being incorrect. I think they go out of their way not to listen. Would never use again, ever.

5

21 January 2012

Good Drugs

The tech put a bundle of heroin in my sub woofer that I order. good looks on that shit, I got high as hell.

5

21 January 2012

100%

GREAT SERVICE ,GREAT PRODUCTS AN AFTER SERVICE WHICH FOLLOWS, VERY HAPPY WITH DELL, GOT THERE STUFF RUNNING 100% NOW .JASON

3

19 January 2012

Used to love their stuff but...

it's gone right off in the last 4 years or so. Samsung get my money now.

2

17 January 2012

Hopeiless if your Product is out of warranty

Recent calls to the company told me they will only give advice if you agree to pay a fee. Even the On Line Manuals aren't available properly.I managed to get a friend to fix the problem in 2 mins free of charge. What happened to customer care and the chance I might but another Dell Product if they had been willing to help.

3

16 January 2012

Too many non-standard components

Dell equipment is now tending to provide style over substance, especially laptops.

Too many components are now non-standard and ties you into Dell for repairs.

Little retro support for installing new operating systems on older but still viable equipment