Dell UK - Rapidly Declining Products, Service & Support
My 17th Dell machine in 8 years and my last. Multiple problems over multiple devices in the last month and support is dead. RIP Dell customer support.
From new both screws missing that would hold the hard drive securely. Dell refused to send engineer out to replace HD even though it was making horrible noise. I had to make a few calls and shout loud to get the HD replaced, support engineer had no screws, Dell said it was not a Dell part number so could not help. I bought my own screws.
CPU fan squealed like a pig from new. Another 3 phone calls and they sent me a replacement, I changed it myself.
Missing 8-in-1 internal card reader as advertised in product description. Sales, Support and Marketing had no idea what part this was, yet its in the main Vostro 230 product description. 5 phone calls, 10 emails and they sent a Belkin external card reader. Useless.
17" Vostro 3750 Laptop:
Power-pack faulty from new and makes a high pitch noise when connected to mains. No way to contact Dell technical support for this machine so my online account says. Customer support emails ignored over last week.
Conclusion: I will not be buying from Dell from now and I will certainly not miss their inept and commission hungry Indian operated Sales, Support & Technical. I'm done with Dell!