Dell reviews

Dell reviews

Very low
2.3
from 0 - 10
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About

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EXCELLENT !!!!!!

Excellent products and excellent backup service !!!!!
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The best home PC supplier

I am on my 4th Dell and have been pleased with all of them
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dell got it right

the best online customer support for any pc manufacturer ive never found an easier site to get on with, easy to find driver updates and easier still for downloads
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What a rip off

This company is very good at taking your money and charging for expensive guarantees but then all you get is indian call centres who can only operate from a script. You end up getting so fustrated you end up hanging up as you just dont get anywhere.

I would advise you never to buy a Dell Computer its just not worth it.
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They've lost their magic

Dell are just not what they used to be. Once upon a time their PCs were good quality sturdy units you can rely on and now I worry about the units crashing within days of the warranty expiring, which has happened to me 2 times now!
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Long term favourite

Always used Dell Products and never had any problems that cannot be sorted - great company!
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Good Service

Received a printer from dell. Spoke to technical help team who went through everything and took there time and made sure i understood.
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My favourite computer supplier

Whenever I think of getting a new computer I always think of Dell first as I have always liked their products and unlike some other companies they actually send you the Windows disk which can be crucial if something ever goes wrong (which in my case it usually does!)

Most of the computers I have bought from them always had a factory image in the back-up software which is basically click and go to restore your computer to factory settings. The only downside is not all the drivers are pre-installed so it can take some search engine looking to find the drivers that you need.

I would always recommend people to look at a Dell first if they are considering buying a computer or laptop.
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Ok I Suppose.

Will not buy their products again. Had to replace a CMOS battery in a laptop recently. Never again. Almost impossible.
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I would not touch them with a bargepole

I have bought two systems from DELL over the years and they were poor performers compared to other systems, but each time I needed service from a system failure including a known hard disk failure fault which DELL built into one (Laptop) of my sytems. Despite the fact that DELL had been aware of the high failure rate, they still used the component. Whenit went wrong DELL fobbed me off with excuses and they left me high and dry and a bigt bill.

I would not buy again from DELL again if they were the last compter company on the planet. The next system I bought was not from DELL and the service has been excellent and far better performance.
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Very Poor Customer Service

Dont buy a dell laptop - our power supply went faulty (out of warranty) - we tried to order a new power supply and we spent hours on the phone with Dell speaking to their rep's who could not speak correct english. It took Dell 4 times to send us the correct adaptor we needed and it cost us over £60 + a phone bill of over £15... Not impressed.
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Not for me

Does the company really know what it's doing? I think not.
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Rubbish

I bought a DELL computer most of the time is frozen, dont open links and takes long time to open or download a page. It is a nightmare. It maybe the case only on this computer however the impression I get from it its that I will NEVER EVER buy another DELL.
It has been 11 months since I bought it and I have to buy a new computer. This time an Apple I dont want surprises.
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Suoerb Laptops

If you need to buy a LAptop,Just buy DELL
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Good Customer Service

Very good company. Fast and easy to contact
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value for money

Great computers etc. the only thing i would fault is they advertise you have a program, when it may only be a trial or 1/3 of the proper one. I would easily pay that bit more for the full mackoy.
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Excellent!

Excellent service, reliable products. Bit pricey for me x
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Quality

Headline says it all - nice one!!
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Great!! Service

I purchased Inspiron 1525 long time ago (around 3+ years back) and still enjoying ... keep it up guys.
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Horrific customer service that ruins reputation

I don't know how a company like Dell can continue running their business with their current customer support base.

Their hardware is okay, far from the best out there, but does the job... until some hidden self-destruct mechanism goes off after a predetermined time (that's my belief anyway).

I had a laptop for about three years before it kicked the bucket, and, to my surprise, I had forgotten about the warranty that I had with it. It was actually due to run out about a month after the time of the laptop dying.

Called up support, was redirected to India and was put on the line with totally unhelpful staff that I couldn't understand, and who probably couldn't understand me. If you think it's as simple as saying "My laptop is broken, and the warranty covers it, please come and send assistance" then think again. After hours of multiple calls - each new call starting the whole process over again - I was getting nowhere.

First off, they don't believe you. They tried to diagnose my near dead laptop over the phone, which was an absolute nightmare. I managed to somehow spark some life into it and go through a few BIOS checks over the phone with Dell. The results of that? Inconclusive, but they "suspected" different problems.

I had to get a family member braver than I to shout down the phone at them to send an engineer out. On and on this went, and then they finally did their job, sent an engineer out who didn't have the proper equipment. On the phone again, they send another engineer who actually fixes the laptop. Woo!

Then the laptop dies of the same problem two months later.

To summarise: AVOID DELL IF YOU VALUE YOUR SANITY.

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www.dell.co.uk Details

About this company

Dell UK provides customised computer technology solutions and services to businesses and home consumers. Visit Dell UK for Laptops, Desktops, Monitors and Printers.

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Dell is ranked 338 out of 344 in the category

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