I needed a new laptop for college and to be honest i didnt have a huge amount of money to spend.
I bought a dell laptop online for around £150-£180 ,however it is very slow,came with very outdated windows(took an hour to update) and didnt have a cd drive, The laptop was not advertised as having one,but i had assumed that it would be a given really..When used for typing, it freezes a lot and causes me to loose work and it also becomes very overheated in a shot space of time
DELL computers must be the reason for all wars in the world. After one year the battery is dead, touchpad not working, slow and continually right clicking. I have spent 5 hours trying to disable the touchpad with no result. IT SHOULD NOT BE THIS DIFFICULT! i will now throw this piece of crap in the dumpster and then i will never again buy a DELL. I hate every one who works there and i hope they all burn in hell.. Thats a bit rough but it gets my point through.
I purchased one of their entry level (cheaper) laptops recently and set it up from the box. It is painfully slow and often freezes up crashes... took it back and exchanged it (in their defence they did this straight away) got the new one out and set up and ..... exactly the same thing happened! I cant believe they can sell brand new laptops that don't actually function.
I've had and used Dell laptops for many years, and my oldest one, more than 15 years old still works! My newest is a few years old and nothing on the markettoday truly exceeds it in anything except battery life. Not much of a complaint as I can update to improved batteries any time I wish. The Tech service people always seem to have time to answer my issues, and the on line site allows for most questions to be found without significant time or effort. I guess my only issue would be that some of the older systems lose thier support after a few years which can make upgrading OS a bit of a seach, but it hasn't actually been a problem for me.
I bought a XPS 17 Laptop back in October of 2011. Which at first was delayed by two weeks (total three weeks to deliver). The Laptop worked fro about three months no problem. After this my laptop suffered a HD failure and needed to be replaced.
After a couple of phone calls where I informed them the HD had failed the decided that I was correct and sent out a Tech to replace the faulty HD...
This is where the issues got worse! I must of spent 100+ hours on the phone speaking to techs getting the drivers sorted... week by week more errors and blue screens kept popping up. On asking to return the laptop for replacement or refund the tech support team told me "we don't do that sir it defeats the purpose of us being here"???.. no lie they actually said that? Even when the pc wont work? I had to endure over three months of calls to a support centre in India I believe until thankfully one of the more intelligent employees decided yes maybe there is something wrong with your £1200 laptop!
I returned the laptop and figured that this was a one off so ordered the replacement after a promise of a refund... THEN: The delivery of the new laptop was delayed by 3 weeks..... Then they took almost two weeks to issue a refund!!?? after a promse of four days?? The account manager that took my new order never replies to emails and all this has been going on now for almost four months now...
You would have thought that Dell would see that this is maybe a special case and do there best to help a customer to restore his/her faith in the company..... No chance of that happening!
All round a poor service from beginning to end with sales, customer service, delivery and refunds. I wish I hadn't been so stupid and ordered another pc from them, more fool me!
Edit: And one last thing don't believe the warranty promise to send someone out to collect your computer to take it to a service centre in a few days, I was never offered this service after the hard drive was replaced...
Received my refurbished computer already broken. When I went to try to get it repaired, I was put through the runaround for 2 months while technician after technician came to my home and left my computer in worse shape than it started in. Finally, I was able to file a report asking for a refund but the company said it was too late. My next business day on site service warranty did nothing for me, and I am not happy with my computer. Finally I am being sent a replacement...hopefully nothing happens in the future, or I will have to go through all of this again.
Ordered from them, long delays and when I did the sane thing and compared the pc and components online found out my supposedly awesome dell system was almost £200 more expensive compared to other online specialists.
David McKeever found this review useful
Last August I was shopping for a laptop and tried to find a laptop that would be equal to a Mac but less expensive. In my research I came up the a Dell XPS 15z. Looking at pictures the Dell looked great and I really needed a computer, so I bought it. that's when all the trouble started. The words jump all over the page. the computer has crashed and the Dell on line support is a nightmare. Every time I spoke to a person in the tech support they would try to sell me another program or service. When I spoke to the techs I couldn’t understand them because the reception was very poor and their voices go in and out breaking up constantly. I thought the reception would be better if I got a technical Dell person in the states but you don’t have any. One of your techs erased important documents from my computer selling me a program for over $200 right The irony of that is I am having worse problems with this laptop and it is falling apart even though it is only 6 months old. A gentleman was sent from Dell, came to my school to replace a part in my computer was pleasant, but the right click still doesn’t work and the curer still jumps all over the place. I have tried repeatedly to call Tech Support but I the lady on the line hung up on me twice and the reception was so bad two other times I couldn’t hear anything. In addition they have my name spelled incorrectly and the techs are having trouble finding my information.I purchased the Dell, it was more affordable. If someone was to ask me about Dell computers at this point I would say, “DON'T.GET IT” I have spent more time and energy trying to work with the Dell XPS 152 then I should and it still doesn’t work well or correctly.
Dell started out so strong and had great products and provided good customer service, but now they are just a so-so company with so-so products and terrible customer service. Having all of those government contracts won't keep your company afloat forever. Just visit any U.S. Governement facility and you will find Dell products on every desk. Why? Because Dell provides the lowest cost on the government's bid process. It doesn't mean Dell provides the U.S. Government a quality product because they don't, it just means they sell alot of lemons to the government. I know because I had to use their sucky products every day. Their hard drives were always crashing and locking up. And keyboards were always messing up to the point that if you called in for service on a keyboard, the techs would just bring you a new keyboard and toss the old one.
I own a Dell desktop and I love it, however, I bought it from Walmart... They helped me tremendously when I ran into problems with it. Soooo, I decided to purchase a laptop directly from Dell for my neice. I ordered over the phone & found that everything & I do mean EVERYTHING is sold separately!!! For that reason alone, I will never order fom them again. I didn't feel we got the best quality having to do it that way. Next time, I will go Back to a local store.
Let me say that Dell products are fine, The shocking part is there awful customer service. I wont go into detail but i spent over £1400 on a laptop which broke within two weeks, I was fine as these things happen. The thing was the way Dell handled and spoke to me. I can safely say i will never go near Dell ever again.
Havde bestilt nogle RAM, som var på tilbud på deres website.
Jeg havde indtastet alle oplysninger med adresse og det hele indtil der stod at jeg skulle afvente en e-mail med ordebekræftelse.
Den kom ikke. Jeg ventede, men jeg modtog ingen e-mail med min bestilling.
Den næste dag fik jeg ringet til kundeservice hos Dell.
Nu var rammene ikke på tilbud længere.
Jeg fortalte om hele forløbet, og jeg ikke havde modtaget nogen ordrebekræftelse på e-mail. Jeg sagde der nok var en fejl på deres website.
Hun sagde at det nok var fordi varen kun var tilføjet indkøbskurven.
Jeg prøvede igen, men hun blev ved. (Kunden er helt utrolig dum til at sådan noget).
Jeg havde sagt til hende at jeg ventede på en ordrebekræftelse.
Det gør man ikke fordi varen kun er tilføjet indkøbskurven.
Så jeg fik ikke ramene på tilbud.
Dell not only makes excellent computers, but their customer service is phenomenal! Extremely helpful and fast, when I need physical work done on my computer, they send someone to me at my house on my schedule. I will probably go with Dell for a very long time.
Had an issue last year that involved a product return and refund. In addition to taking a couple of months and way too many hours of time (it became a part-time job), they refunded the money to the wrong party. To make a very long story, short, they did everything in their power to make their mistake my problem. I had the issue escalated to an executive resolution expert who continued to try and make me go away despite their mistake. It was, without question, the single worst customer service experience of my life. I am a professional who deals with a lot of corporations, not some whiny customer. In the end... I am out $2400 because Dell does not understand the value of their customers. If you do some research, you'll find that my story is not an exception. There are many people who have been wronged by Dell.
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