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Dell reviews

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6.1 out of 10

155 Trustpilot review(s)
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  • Reviews (155)
Dell

budget

you just fitted my budget in my past and was all time favourite!! you are worth more than the money very useful for budget student

Dell

Dell is best

i have bought a Dell laptop 3 years ago, Vostro 1510 and its still running like new, totally recommendable.

Dell

Love my laptop

I purchased my dell pc laptop and have had no problems whatsoever with it. Love it! No viruses, don't encounter spam problems, fast internet browsing, you name it. Not to mention the battery life is amazing, I don't have to spend my time next to an outlet and rarely have to worry about it dying on trips

Dell
Dell

Slow shipments

I've bought four computers from Dell over the last ten years. Shipments have always been slow. With one product the delivery was delayed twice by two months and when I then opted to cancel on the shipment, I was initially told I couldn't do so. However, FCC regulations require sellers to deliver on items within 30 days and if that can't be done, the customer has a right to cancel without being charged a penalty.

My last computer, which I bought just last August, was an XPS 8300. It was advertised as a multi-media, fast computer, which it was for the first three months. Then the card reader malfunctioned and now the modem doesn't always work when I log in, requiring me many times to turn off my system multiple times before the modem kicks in. My other Dell products lasted about three years each.

Dell

Love my Dell

Love my Dell computer, big color screen, easy to use keyboard.

Dell

terrible customer services!

I bought a defective computer, i contacted customer serivice to return the item, they were very discourteous, rudely told me to send it back by ups, I asked the lady to send me a label, she told me "you have to pay for the return" I was not very happy and will never buy any other product from dell.

Dell

Bad battery time

My experience with Dell is medium - overall it works okay. But the battery time is really bad.

Dell
  • Lincolnshire, GB
  • 7 Reviews

good product

i like dell computer and i have a dell computer .use it good.

Dell

Excellent Service

The person I dealt with couldn't do enough to help me. Excellent customer service

Dell

Not thrilled with the experience

I purchased a laptop, printer and other accessories over the phone.
I live in Australia and made my purchase here, however the purchase was registered as being made in Japan. I purchased extra tech support but in order to access this help I had to quote the number on my machines. i couldn't get help from customer service or tech support, because according to Dell my machine didn't exist. I spent many hour My warranty was almost up when they finally solved the problem after many, many hours over the phone and hundreds of dollars in mobile phone calls. I got my machine working but couldn't get the printer to network, my tech support had expired and I couldn't get further help. The tech support people were inept...hopeless really. The guy who sold the system over the phone was very pushy and kept trying to up sell.
I have since bought an Apple Mac Air. I have been very satisfied with the Apple product and was able to get all the help I needed....I will never buy online from Dell, recommend there products. I felt I was driven to Apple buy the terrible customer service and Awful tech support

Dell

great

my netbook broke and they fix. Calling is free and they send a shipping company who receive the item from my house and after they fix the item, DELL send me my item.

Dell

you cant break

i have
i am bad user but they are good company

Dell

Awful, awful customer service

I've made multiple consumer purchases with Dell over the past 5 years, all of which have led me to experience their dreadful customer service. Strangely enough, my friend, a corporate business customer of Dell's, has had no such issues.

Dell

Four Stars..

Dell has been exceptional on active online service to the customer.

Dell
  • Mary
  • Upstate NY by the PA border, US
  • 7 Reviews

Dell rings my bell!

I have used Dell products for a long time and had very few problems with them, if any. Great company.

Dell

Excellent

I've had 3 Dell computers. Liked them all. Appreciated the great customer service which I hardly needed to use as I had hardly any difficulties with the computers.

Dell

less than average

Poor advice. Very high costs for ink. My advice go elsewhere. The installed programmes were not good.

Dell

Poor quality lap top

There is obviously a fault with the internal hard drive on the dell Inspiron 1545 as my sons has stopped working and I know too 2 other people with the same problem. His laptop was just over 12 months old so were not interested when we asked for help.

Dell

AWSOME

I have 2 laptops and 2 desktops, all are excellent producs.

Dell

Good product

Bit expensive.....their service is good thouh

Dell

(*)

If you know what to order, Dell makes a great computer.

Dell
Dell
Dell

Great value

I ordered a desktop system from Dell after shopping around for a while. For the price I paid (£380) I got considerably from Dell than from other retailers, including a 1GB graphics card and Windows 7 Home Premium. There was lots of bundled software, most of which I did not want but some of which was useful including a subscription to McAfee's security suite.

Dell

Horrible!

I have never had such a bad experience as I've had with Dell. From the very beginning when ordering my computer, I should have cancelled and run the other way. I ordered a brand new printer, but, unknown to me, they kept sending me refurbished printers that didn't work! Finally, after sending me printer after printer, they sent me a new printer that WORKED! That was the fourth printer. Then, trying to get support for the computer was like pulling my own teeth. First, I had to buy a service package for over $200 before they would even begin to help me. Then I couldn't understand a word they said because they were all foreigners in another country! It took six months of being on the phone with those people for at least three times a week and at least three hours each time before that computer would work. I have never been so disappointed, frustrated, and angry as I have been when dealing with that company. I wish I had never bought that computer, and I will NEVER buy another Dell product again, and I will tell everyone I know NEVER TO BUY A DELL product. They are horrible.

Dell

Get all my computer equipment here

I order for my company and we get all our computers and parts from Dell. Good customer service (used to be better) but the products always work well.

what a great company

ive had my dell for a long time
ive had problems and phoned Dell and they have always helped me to get over them very easily

Dell

Latitude E6410 is badly designed.

For a very well specced laptop, (Core i5) it does not feel like it. It's cheap plastic design and heavy weight don't make it very road ready. The main issue is the extreme overheating that drops the speed of the unit down quite considerable and will it burn your lap!

Dell

Computers breakdown within 12-18 mos

I have Never had a Dell computer that lasted longer than 18 mos! Great while it lasts but that isn't very long

Dell

Love your products and technical support

Your products are great and your technical support has consistently been able to solve my problems efficiently. I have pirchased 3 Dell computers and 4 mini net books over the years and will continue to do so.

Dell

Not the Cheapest, but Good Quality

I've never been disappointed with both the service and the products from Dell. I've now had 5 different PC's and laptops from them and they've all been superb. My only gripe is they certainly know how to charge for any add-ons you may want from a standard design computer.
On a final note, I've NEVER had a problem or failure of any of my purchases from Dell - they've just eventually become outdated like all PC's do.

Dell

best 'puters anywhere

thre computers in the last 10 years everyone perfect.

Dell

Wonderful products, rubbish customer service

I used to deal with Dell a lot before I retired and their corporate customer service is very good. I've always had good product from Dell and purchased my own PCs from them after retirement. Their products are excellent but their customer service is really poor and lets the company down. It's worth putting up with their poor customer service however as the products are so good.

Dell

6.0

I purchased an printer from Dell,Not Happy-went to Dell site to ask for part and Service Tag # not recognized,turns out it was made by different company/but sold as Dell printer-hence no Service Warranty.I have lost faith in what used to be a top company.

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