Had an issue last year that involved a product return and refund. In addition to taking a couple of months and way too many hours of time (it became a part-time job), they refunded the money to the wrong party. To make a very long story, short, they did everything in their power to make their mistake my problem. I had the issue escalated to an executive resolution expert who continued to try and make me go away despite their mistake. It was, without question, the single worst customer service experience of my life. I am a professional who deals with a lot of corporations, not some whiny customer. In the end... I am out $2400 because Dell does not understand the value of their customers. If you do some research, you'll find that my story is not an exception. There are many people who have been wronged by Dell.
I purchased my dell pc laptop and have had no problems whatsoever with it. Love it! No viruses, don't encounter spam problems, fast internet browsing, you name it. Not to mention the battery life is amazing, I don't have to spend my time next to an outlet and rarely have to worry about it dying on trips
I've bought four computers from Dell over the last ten years. Shipments have always been slow. With one product the delivery was delayed twice by two months and when I then opted to cancel on the shipment, I was initially told I couldn't do so. However, FCC regulations require sellers to deliver on items within 30 days and if that can't be done, the customer has a right to cancel without being charged a penalty.
My last computer, which I bought just last August, was an XPS 8300. It was advertised as a multi-media, fast computer, which it was for the first three months. Then the card reader malfunctioned and now the modem doesn't always work when I log in, requiring me many times to turn off my system multiple times before the modem kicks in. My other Dell products lasted about three years each.
I bought a defective computer, i contacted customer serivice to return the item, they were very discourteous, rudely told me to send it back by ups, I asked the lady to send me a label, she told me "you have to pay for the return" I was not very happy and will never buy any other product from dell.
I purchased a laptop, printer and other accessories over the phone.
I live in Australia and made my purchase here, however the purchase was registered as being made in Japan. I purchased extra tech support but in order to access this help I had to quote the number on my machines. i couldn't get help from customer service or tech support, because according to Dell my machine didn't exist. I spent many hour My warranty was almost up when they finally solved the problem after many, many hours over the phone and hundreds of dollars in mobile phone calls. I got my machine working but couldn't get the printer to network, my tech support had expired and I couldn't get further help. The tech support people were inept...hopeless really. The guy who sold the system over the phone was very pushy and kept trying to up sell.
I have since bought an Apple Mac Air. I have been very satisfied with the Apple product and was able to get all the help I needed....I will never buy online from Dell, recommend there products. I felt I was driven to Apple buy the terrible customer service and Awful tech support
I've made multiple consumer purchases with Dell over the past 5 years, all of which have led me to experience their dreadful customer service. Strangely enough, my friend, a corporate business customer of Dell's, has had no such issues.
There is obviously a fault with the internal hard drive on the dell Inspiron 1545 as my sons has stopped working and I know too 2 other people with the same problem. His laptop was just over 12 months old so were not interested when we asked for help.
I ordered a desktop system from Dell after shopping around for a while. For the price I paid (£380) I got considerably from Dell than from other retailers, including a 1GB graphics card and Windows 7 Home Premium. There was lots of bundled software, most of which I did not want but some of which was useful including a subscription to McAfee's security suite.
I have never had such a bad experience as I've had with Dell. From the very beginning when ordering my computer, I should have cancelled and run the other way. I ordered a brand new printer, but, unknown to me, they kept sending me refurbished printers that didn't work! Finally, after sending me printer after printer, they sent me a new printer that WORKED! That was the fourth printer. Then, trying to get support for the computer was like pulling my own teeth. First, I had to buy a service package for over $200 before they would even begin to help me. Then I couldn't understand a word they said because they were all foreigners in another country! It took six months of being on the phone with those people for at least three times a week and at least three hours each time before that computer would work. I have never been so disappointed, frustrated, and angry as I have been when dealing with that company. I wish I had never bought that computer, and I will NEVER buy another Dell product again, and I will tell everyone I know NEVER TO BUY A DELL product. They are horrible.
For a very well specced laptop, (Core i5) it does not feel like it. It's cheap plastic design and heavy weight don't make it very road ready. The main issue is the extreme overheating that drops the speed of the unit down quite considerable and will it burn your lap!
I've never been disappointed with both the service and the products from Dell. I've now had 5 different PC's and laptops from them and they've all been superb. My only gripe is they certainly know how to charge for any add-ons you may want from a standard design computer.
On a final note, I've NEVER had a problem or failure of any of my purchases from Dell - they've just eventually become outdated like all PC's do.
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