In rebuilding and re-furnishing our house recently I had to deal with a lot of different trades people and companies. I can honestly say that Denelli were of the finest to deal with - nothing was too much trouble. They responded quickly to requests, always knew who I was so I felt I was getting a real personal service and the quality and prices are second to none. I am absolutely delighted with my sofa and two swivel chairs - they look fabulous in the new house and didn't break the bank. I would recommend them without hesitation (and have done so, of course!). Keep up the good work - we need more people like you in retail.
Great bed, good quality and very pleased with it. Although having paid £4300.00 for the bed base, we were very disappointed that we had to pay the courier an extra £15.00 to take it up the stairs and then we had to assemble the bed ourselves.
When buying a bed of this quailtiy and price we would expect the retailer to complete the process and not just deliver boxes.
We have had very good customer service from Denelli so far. ( we received our sofas 1 week ago.) We were told that pouffs could be made exactly to match each seat of the sofa we ordered to give great modular flexibility. We expected the pouffs to be exactly the same as the simple sofa seat. But those we received contained fussy seams with 'dimpled' centre. The scatter cushions we ordered in the sofa leather have perferation & zips which were also unexpected. We would have much preferred smooth soft leather for each of the former and were not led to believe anything other than this. We advise thorough discussion before order.
Their prices were very competitive with other ranges that we looked at. Staff were extremely helpful and knowledgeable. Good selection of sofas and materials available. Delivery dates were spot on. Would have no hesitation in recommending Denelli Italia to family and friends. The husband managed to stain the sofa only after having had it three days! He now lives in bedsit in Peckham!!! Only joking. A**** all round. Thanks
Early days, but seems like a durable product so far. Delivery was straight forward and team removed all packaging. Easy to assemble; Wasn't essential - however I slightly adjusted one of the hooks for one piece of the sofa to slot in with the other perfectly, but only very basic DIY needed. Very professional and friendly sales/customer service on the odd occasions I called. Only wish my house was bigger so I could have more products.!
We had been looking around for a dining table for a while and had just made a visit to Harrods in London. We fell in love with a Cattlan Italia Dining Table here and were so very close to purchasing this. We then decided to go home and have a think about it as we were spending a lot of money! We searched around on the Internet and came across Denelli Italia who also sold the same dining table we had seen in Harrods. The guys at Denelli were fantastic, not only did they beat the Harrods price by £800 but their communication and service from the very beginning through to delivery was second to none! A fantastic company to deal with, extremely friendly and professional staff who will go out of their way to ensure the consumer is happy! I will be recommending Denelli to my family and friends and will definitely be purchasing more furniture in future!!
We live in France and have just received all the furniture we ordered from Denelli. The order consisted of two leather sofas, a glass table and 6 chairs, a media unit and a buffet. We are absolutely delighted with the quality of all the items and the very competitive price. The service provided but the team at Denelli throughout the process, and their assistance during the shipping process was faultless. I am intending to purchase more furniture from Denelli in the future, and would highly recommend them, for both their products and their service. Thanks Denelli team.
Not my first purchase from Denelli & will not be my last either . Bought 2 x beach sofas & 1 x Lazio sofa bed & as per usual the service & quality mean Denelli will be my first choice next time also. Fantastic people to deal with , customer service also fantastic , can not praise these guys enough.
We live in Yorkshire and were looking for a new suite. We fell in love with the marshmellow sofa & chairs on the website and were interested in viewing but MK is quite a way. I phoned Denelli and was told that visiting on a weekend wasn't a problem but, if it helped, they would be at the Grand Design show in Birmingham that weekend! Fantastic, we booked tickets. The stand was the first one we came across and looked great. Everything looks such high quality and very eye catching. We had a look round and then spoke to some of the staff. They were all so helpful. No sales pitch, just talked with you and answered any questions you had. We didn't order the same day, we wanted to think about it. It took all of 36 hours to decide! I phoned the office and placed our order. All done and dusted in 5 mins, hassle free. We received email confirmation of the order and were asked to advise if all correct or any amendments. We were given a delivery date which was adhered to. Delivery was within 3 days of phone call saying our order had arrived. All in all a very professional company to work with but very customer friendly whether contact is in person, on the phone or email. We love our new sofa/chairs wish we had got it earlier. If you're thinking about using Denelli, go got it you won't be disappointed :)
We ordered 2 sofas , we were given an estimated time for delivery, the goods arrived as expected. We opted to have the sofas delivered and placed in situ, this meant no rubbish for us to get rid of!!! The delivery guys were really efficient and courteous. Overall we are extremely happy with Danelli, great customer service and top quality products... We have and will continue to recommend to family and friends...
I was not sure about buying a sofa through internet but after visiting the showroom we could see that the sofas were very good quality and expensive looking. We just had a delivery and love the sofa. Very good service