DE Photo took picures of My Grandson Callum capturing Gold Medals at Ponds Forge and Knottingley Galas. These photographs will be treasured forever by very proud Grandparents. Thank you so much DE Photo for your efforts on our behalf. Fabulous pics of our amazing Grandson... Regards Steve & Lorraine Simmons.
I have used DE Photo recently to order reprints of my grandsons participation in local football tournaments. They offer a very efficient ,prompt service.
Recently I ordered photos and omitted to include the required text but a phone call to Customer Service, I think I spoke to Lisa,rectified the matter.
DE Photos have a safe, secure site for swim events that my daughter has attended, easy to use to create a gift package and affordable too!
my two daughters were running in a sports gala. DE Photo captured some really good shots of them on the track. I chose the frame, format and text to go on the photo and they did the rest. It arrived only 2 days after I ordered it and looks really brilliant - definitely worth the money.
First time I have used DE Photo. My grandaughter was at a Training School. On her graduation De Photo took the photo's for the course graduation. I could not have been more pleased, they were extremely good and very reasonably priced with many good ideas for gifts etc bearing the photo of your choice. I would recommend their work to anyone without hesitation.
Quality set up all round. Getting photos on the day was superb. Would recommend this company to anyone for events. Quick and easy website to order extra photos and in top quality frames at a great price. A+++++ :) :)
I found DE Photo an excellent website to order from. It was easy to find your way round and to find exactly what you wanted. Once ordered I recieved my order well packed within 3 days. I would recommend this firm to anyone
At many of the sports events the pictures are taken by DEPhoto. You can view and buy the prints onsite in their tent or you can afterwards view and order them online.
I have purchased several from the onsite tent and on those occasions knew exactly what I was getting and have always been satisfied with my purchase.
However please be careful when ordering online. The previews are not clear and have a watermark over them and once you order the fine print states you have no comeback.
My personal experience is that I viewed the pictures online and since I was not sure about sharpness I asked the question via email. I received a very friendly reply stating that indeed the picture I was interested in was out of focus but that another one was correct. Based on this I proceeded with ordering a CD of among others, the picture DEPhoto suggested. Upon receipt I noticed that the picture was in my opinion not sharp and contacted DEPhoto immediately.
It appears the customer is not always right as I was duly informed that DEPhoto disagreed and therefore I was stuck with what is in my opinion a useless image.
I expressed my dissatisfaction given that they state to have a "100% satisfaction guaranteed" policy. Only then did they offer me a 20% discount on my next purchase which expires in Sept. In effect this means that I have to buy at least £50 worth of pictures during the summer break when my kids have no sporting events... I again expressed my dissatisfaction but have not heard back from them.
I have not checked if “Distance Selling Regulations” are applicable. This would mean that my statutory cooling off period of 7 days is being ignored.
However since the financial loss is only £10 I can’t be bothered to pursue this avenue.
Nevertheless I wanted to share my experience. Next time you want to order from DEPhoto please be vigilant and make double sure you know exactly what you are getting before ordering. It might just save you a tenner or two.
The quality of the photographs is exceptional. Clearly the photographer has a lot of experience as she managed to get excellent shots of all the children involved. It was very convenient to be able to purchase the goods on the night and then the Internet link ensured that other products could be ordered if required. A jigsaw I ordered was delivered very quickly.
I was delighted with the photos on the website and they were even better when they arrived. We all loved the format of the photos - the only small concern was the conversion rate from sterling to euro - it made additional prints too expensive! All in all though was delighted with DE Photo and would glady recommend them !
DE Photo provides a good service. Pictures of young peoples' events are only accessible with a password. The photos were easy to view, select and purchase. The despatch was not the fastest but the photos arrived safely and in a good card envelope to protect them
So far I have made 2 orders with De Photo and have been over the moon with both orders. Fast and efficient and reasonably priced service, definately continue to use and recommend to others
Great service, prompt dispatch of the photos and fridge magnets. The the quality of the photographs are excellent. I could not have captured such a high quality image of my daughter way up in the air during her Gymnastic floor routine! Would certainly recommend and use again. Thank you.
As a press photographer before I retired I know how hard it is to get good sport action images. The photo I ordered of my grandson in action gave me a thrill and reminded me of my own sports action shots. Well done to the photographer.
The order delivery was very quick and it even included a bag of sweets for him which he quickly ate.
What a fantastic service, the photograph I received of my sons football cup final was perfect, excellent finish to the picture,very easy to order and fast delivery I would definitely recommend DE photo's to all my friends and family.
I ordered a photo of my nephew and his football team who had won a tournement for his club. I found the service excellent from start to finish. The photo was easy to find on the DE photo site, it was easy to order and at a reasonable price. The photo arrived quickly and is now hanging proudly in my front room. I am looking forward to ordering more photos from DE as I have another nephew who plays for the same football club. As I said in the heading I was well pleased.
I found this website very easy to negotiate and, having chosen the print I wanted, found my way to the checkout very easily. The quality of the photograph was excellent. I would recommend this company without reserve.
A fantastic set of photos which I had enhanced by removing people/objects in the background and the finished product was perfect. Captured my son amazingly in his gymnastics competition and a lovely set of photos to treasure - thank you very much.
Great quality photos. Items eg keyrings wallet size photos ect all great price. Photo I though a little expensive and I didnt like the idea if you bought on line you could download that photo but not the ones you bought at the event this was very disappointing thats one thing I think is a BIG you need to look into. Overall my photo I got are great they guys at the event where I got my photo where really nice and friendly x
My recent experience of ordering a photo of my son playing in a rugby tournament a few months back was great. DE photo were extremely efficient and the great quality photo arrived within 48 hours.
I have purchased two large multi-photos, framed and packaged the night of our event. To our local photographer, our thanks! His work was professional and the photographs were faultless. DE photo as a company however, have a long way to go before they reach the standards of their photographers. I telephoned and apparently spoke to the customer services manager who, in my opinion was rude and lacks greatly in customer service skills. I can honestly say that I'd happily deal with my photographer again. But i will never order from the site in future. My order arrived with a leaflet stating, ''we promise to deal with your query as quickly and professionally as possible''. They are quick to get you off the phone, yes. Although, I would strongly disagree with professional.
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If you are not entirely happy when you receive your order, or it has been damaged in any way during delivery, please contact us straight away. We promise to deal with your query as quickly and professionally as possible.
How to contact us:
Tel: 0333 600 1020
Customer Services Manager, DE Photo