I saw a pattern for a jumper for me in my knitting magazine and it was exactly what I wanted. I prefer to use the wool suggested in the pattern but didn't have the time or inclination to trudge round the only 2 shops which sell wool here so contacted the website given in the magazine. As there was no King cole Gypsy on their site rang their contact number only to be told that they did not have any and hadn't had any for some time. They offered to order some in for me but I would need to visit King Cole's website to check the colourways. So I went straight to Deramores a site which I had used before and although some colours were out of stock I still had plenty to choose from. The only problem was that I couldn't find the large needles I needed so had to get those from a shop. Wool was here in a couple of days which was fantastic service
This is the best on-line store I have ever dealt with. Every time I placed an order it was delivered the next day. The wool is excellent quality with no knots or "thin" places. The customer service is excellent, with courteous, prompt replies to any queries. The patterns are easy to see, with all views given if there are multiple choices. I would highly recommend this firm to everyone.
I phoned the company with an order at about 11am on a Saturday morning then sat back to wait until Tuesday for my order. But no, Deramores are a fantastic company, my order was delivered on the Monday morning before I had even had my shower!! Well done to all the staff at Deramores you are a credit to the company.
I live in rural inland Spain where good quality wool is almost impossible to find at any price. I use Deramores all the time, as I am an avid crocheter. Their choice is excellent, they always have really good clearance and sale offers and delivery (even to here) is fast. I would be lost without them! Even their emails are good - good offers, new yarns etc. A thoroughly reputable, excellent company.
Thought I'd ordered a black Wicked for my grandson's jumper but when it arrived I thought no It's not black with flecks it's blue with flecks not what he wants!! Emailed customer service and they rang back but I was out. They rang again but I was also out so I rang them and eventually got to speak to the lady that first rang me. Explained that I thought I'd order black but blue arrived so ordered the black and said I couldn't decide whether to send the wrong wool back or keep it. Correct colour came next day and pleased to say it was what I'd wanted. Decided to keep the other colour as I can make another jumper with it. Customer service is absolutely brilliant and the service you get is second to none. I think a lot of other companies should take a leaf out of Deramores book it might help them to improve.
I am so pleased with this website, it's so hard to find good products and good customer services in this day and age but Deramores manage it. They have such a huge range of products available that I can always find what I need when I can't find it anywhere else. The service is so good, my items are always dispatched the day I order them and usually arrive the next day. The wool I've ordered is all lovely quality and really good value too!
I was originally just looking for wood crochet hooks, which they had and they're gorgeous, but then took advantage of the free shipping deal noting that as an "international" customer, my order was expected to take a few weeks to arrive. Imagine my complete happy surprise when my order came only a week later, in lovely condition and comprising of superior materials. I was so happy that day, it made my week! Thanks Deramores!
Printed off the free pattern and thought 'may as well get the yarn too'. My husband was in hospital, so I thought it would give me something to do whilst watching him sleep. Could not believe it, the yarn came in little over 24 hours. The yarn was just as it appeared on screen and even better to work with. Hardly noticed Christmas come and go. Thank you Deramores, I will be back. Happy New year to you all.
I use Deramores site all the time. I use it to review yarns, look for patterns compare other sites, Deramores is my yard stick. They are always helpful, quick to respond to e-mail enquiries and delivery service on orders is extremely prompt. Thankfully i cannot speak for their returns service as i have never had occasion to use it. All in all a top notch company to use. Thank you to the whole team.