This is my second time ordering with Deramores and like the first order, it was dispatched promptly and arrived with me the following day. I had reason to contact customer service with a query and they replied to my email the same day. Always great value from Deramores, especially when they have offers on. It's worth signing up to their mailing list to receive notifications of these.
I have ordered several times. I love Deramores they have it right.
Wonderful clear web pages with everything in the right place. You get one ball free with every ten you order. That can be quite a saving.
If you need to get in touch with an email, they respond very quickly and are very caring and helpful.
Free delivery is important to me and I get that with my orders.
Two days later I have the yarn and anything else I ordered and I can get straight on with my knitting. Love it.
I was a bit "duh" ordering my recent wool purchase, forgetting to put in my discount code at the point of sale ... it was Sunday of the Bank Holiday .. I sent an email asking could anything be done, and on the Tuesday I had my reply that they would give me my discount. How fantastic is that! AND the wool arrived the next day. I shall be buying my patterns, wool etc from this Company exclusively in the future. I have recommended them to a friend and she is also very pleased with the service.
I have dealt with this co for several years doing most of my ordering on line - however I did have to ring once to amend my order which was done without a hitch - I feel I get a very personal service - today I had to write as I am off on hols and ordered some yarn less than 48 hrs ago which I needed but did not expect however it arrived today Yippee my thanks to Deramores excellent staff
This is the second order I have placed and to say the service was brillant is an understatement. It is first class all round.
Order placed early one morning,confirmation and update recieved during the day and the parcel arrived next day, and that was on normal delivery. What more could any kitter want. Great Stuff!!
I've just received my second order with Deramores. Unlike my first order, which arrived super quick in 2 days, this order went awol. The Customer Service team at Deramores were fantastic, helping me to try track my order and, when this didn't work, resending another one asap. I have no doubt the non-delivery was from Royal Mail's end (as Royal Mail almost botched the resend delivery with incorrectly dated delivery slips) and can't thank Deramores enough for their patience and fabulous service. The products I ordered were all great quality and well priced, I'll be ordering again.
I cannot fault this company one little piece they are one in a million I have had 3 orders from them in the last year and when I messed up the first order I gave them a ring and I spoke to a lady who was understanding and kind between us we got the mess sorted out in a few minutes I am disabled and crochet blankets to keep my fingers working I cannot go out to buy my wool so I use Deramores I can take my time to pick out the colours I would like to use at resonable prices I will continue to use Deramores for as long as I can crochet or knit Thank You Deramores you are the best :-)
Armed with a list of websites from the ads in a craft magazine, I did a lot of research before ordering from Deramores. Their site looks great and is easy to navigate. They have a wide selection of wool (plus other knitting supplies) which they only sell from stock - no waiting around for back orders! The prices were reasonable and ordering was simple.
Communication from the company is excellent - an e-mail to confirm the order, another to say it's being processed, and a follow-up a couple of days later to make sure everything is ok. I have ordered twice now, and on both occasions the order was despatched the same day and arrived the next!
All in all, an excellent service and I would recommend Deramores to anyone looking for knitting supplies :-)
I first bought with Deramores because the website is easy to use, the range is great and the prices (including delivery) competitive.
I keep coming back because of the consistently excellent customer service - prompt response to product queries, and lightening-quick delivery.
Products are always just as described, and have clearly been treated and packaged with care.
Can't recommend highly enough.
I found this website at the end of last year. Since then I have ordered a number of times the range of wools and patterns is second to none the quick despatch and free delivery over a certain amount is very good. When I have spoken to the ladies on the customer services they have always been helpful and polite and when I have emailed a query they have answered straight away. The only thing is something I want to order more wool than they have in stock so I can take up the offer of buy 10 for the price of nine.
I have just recently started ordering from Deramores, forgot to order the needles I neeeded on my first order. I rang them and they sent them out separately, but kindly didn't charge me postage. Little gestures like this are important, plus girl I spoke to was friendly and polite :)
I have ordered more this week arrived quickly
Thanks for great service
I'm in the US & have ordered from a few English companies but none can beat the service, quality & price of Deramores. Free shipping as well is great because I have found with other companies I may pay as much for shipping as for the products. I love Deramores!
...to shop at Deramores. What with the fantastic customer service, excellent products and amazing offers I hate to shop anywhere else. Even when they don't have enough yarn in stock they go out of their way to obtain more and let you know as soon it arrives. Orders always arrive the next day in my experience, something that doesn't happen everywhere.
Shopping on-line always carries a risk but, should something go wrong Deramores will go out of their way to put it right.
Thank you Deramores for making my hobby such a pleasure.
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