I wrote to despatchbay re. my delivery day as I need to arrange someone to be at home or take day off my self. I received an email from customer rep. and was told it will be delivered on Monday. Monday nearly gone. No parcel. I contacted Parcelforce directly, they told me it not due till Tuesday. Cost me whole day, well two days now. This kind of misinformation "mistake" from delivery company is totally UNACCEPTABLE. I will NEVER use them nor recommend them.
Ordered car mats from Unique Car Mat Ltd. Received email from Despatch Bay to say they had been despatched and it provided a tracking number. inputing the tracking number to their system indicated item "loaded onto lorry". Stayed in all day expecting delivery but no delivery made. Checked emails at 22:00 and saw there was one from Despatch Bay stating the delivery had been made at 19:20 and signed for. Immediately contacted Unique Car Mats and Delivery Bay by web page message system. Both promised return calls but nothing. Tried to ring - no contact number. AVOID, AVOID, AVOID
I have been using Despatch Bay for years now and they used to be really good. Not that you would EVER get compensation for lost / stolen / damaged / magically disappeared parcels but that's par for the course.
However, after getting hit with lots of "Manual Handling" charges for anything even remotely not perfectly square and box shaped with Parcelforce we had to switch to Yodel via DB (at their insistence that Yodel are "getting better"). Yodel is a joke, plain and simple. Unreliable with failed collection most weeks it seems now.
The problem also with a failed collection is that DB do not automatically rebook for the next day, you have to rebook it for the day AFTER that. Meaning that parcels are not just one day late they are at least 2. If you are unlucky enough to get another failed collection your parcels may not even be delivered the correct week. Acceptable?
How I wish that someone would take the yoke of reasonable priced couriers but with some reliability.
We used Despatch Bay for a few years and til now were fine. They introduced a manual handling charge in October last year which was not notified satisfactorily to customers. We found 3 £7.95 manual handling charges on our account which we complained about. We advised them that we could not operate on the basis of being charged for a courier at point of booking and then to have additional charges slapped on a week or so later. We asked for the three charges to be credited but they would not do this without the information on the parcels to see if we had been incorrectly charged. I had to explain again that regardless of whether the charges were correct or not, we were not happy, had not been properly informed and were not happy with how their system now operated when it could not advise full cost at point of booking. As they were unwilling to credit and not even as a gesture of goodwill, we asked to close our account only to find out that this company does not refund any funds left on customers accounts. This is paramount to theft and with this type of policy in place, they clearly don't have good customer service in mind. Would not recommend purely on this basis. At the end of the day, we don't do business with businesses who basically steal customers monies by not refunding money which is not their own to keep.