I bought a sofa bed recently and the purchase was ideal for my purpose. it is a very comfortable, roomy settee and easily transforms into a comfortable double bed. The settee is smaller than most but is perfectly large enough and fits nicely into my room.
A good buy and not too expensive.
Hi, just bought two sofas and received excellent service at DFS. No sales pressure makes it a pleasure to shop here and helpful advise always given freely. Also the promise of delivery before Christmas!
We have always been really pleased with the quality of the furniture purchased, the unhurried way staff help you and the service that follows. We have never been let down and it also helps that you can spread the cost without paying interest.
We ordered a Dazzle leather sofa and waited the prescribed number of weeks for it to arrive. When delivered, it had a very noticeable sag on one of the back cushions. When I ran my hand over the area, the cushion had a very large sag, and no tension in the leather or in the materials within the cushion. The driver phoned to report the fault but the store staff (Darlington branch) said they would have to send someone out to look at it. Long story short, the Darlington branch manager has declined my request for a refund or a replacement, options which were outlined to me by Matthew at Head Office, and has said all they will do is repair. I feel that this is totally unacceptable as the item was faulty upon delivery. The matter is ongoing. I shall be advising anyone who is interested to avoid DFS like the plague. Unreliable and definitely not customer orientated.
I would highly recommend D F S to friends and family..
Ordered a leather couch, was exactly as promised apart from a 2 weeks delay on delivery. DFS kept me in the loop for the whole time though so there was no surprise there. Sales people were very friendly and customer support helpful.
I cannot believe a BIG company like DFS can treat people the way they do. The sales & store staff are ok but customer services, what customer services, they are a complete waste of space, unhelpful and damn right rude!
I had a great service from the dfs team, my sales advisor was well informed and made me feel like my opinion was the most important in all areas of the sale, which is exactly how purchasing your furniture should be. When the settees where delivered by the delivery men they were friendly and asked where I wanted the furniture and even worked with me while I changed me mind several times. Overall I've had a great experience with dfs and would definately recommend them to friends and family.
I have always bought from DFS and find they have a great service unfortunately the finance companies they deal with are poor in keeping you updated with the payments and you have no idea where you are with them
My new sofa is so comfortable we fall asleep on it in the evenings and have to wake up to go to bed! It is perfectly big enough for us to stretch out on and enjoy cuddling up.
It has made a feature in my living room and is good to lok at.
Staff in store and on the phone were very nice and helpful. Product arrived damaged and needed to be repaired and adjusted on a few occasions. I would have preferred to return the complete suite and receive a brand new undamaged product .
I am so satisfied with my sofa, its so comfy and great. When I arrived to UK and have seen a first advert on a TV for sofas from DFS I said one day I will have one. And the day came and I have got my best corner sofa ever. Thank you so much DFS love youuuuuuuuu :-)
I have always purchased my furniture ( sofa) from DFS and never had a problem but the last item has the coasters coming off, these are just cheap pads that go on the feet of the sofa to make it easier to move around, you pay extra for these, don't bother. I have also noticed that at the front they must of run out of padding as it only goes so far then stops. I think next time I will go else where.
I was greeted in a friendly manner and was given time to look around and make up my mind, When I asked for help I was given all the information I needed and helpful advice. I was offered a coffee and paper and pen so that I could do a quick plan of how my new angled sofa would look in my front room. I was not hurried and felt very well looked after overall I was very pleased with the service even down to follow up phone calls and when my sofa was delivered the men delivering were very helpful and efficient.
I would not buy from DFS again. I am also telling family and friends to do the same.
I wrote a letter of complaint to their customer services dept and got no response.
Need I say more.
Lovely sofa's delivered on time and assembled in the room they were to go. Sales team very obliging and helpful and not at all pushy; which is very off putting.
We have had the sofa's for a year now and are still very happy with the look and comfort of them.
After a pleasant talk with the sales man in purchasing the sofas we were told we'd have them delivered within four weeks and were even asked if it would be convenient for them to be delivered sooner if possible. Roll on four weeks and we haven't heard anything so I rang the store and they said it should be next week. Roll on another 5 weeks and we still haven't heard anything or had our sofas delivered. As we were about to ring and ask where they were we were finally told they're in stock and can be delivered. Unfortunately, both me and my partner, like a lot of other people, work Monday 9-5 and are in not in jobs where we can simply ask for a day off to wait for our sofas to be delivered. We were offered a week day for delivery. I told them the situation to be told they don't deliver weekends. At this point I started to get annoyed and all of a sudden there was a delivery going out this Saturday and they would see if ours could get added to it. All in all, we were pretty disappointed in the customer service side and had we been told it could take up to ten weeks then it would not have been so annoying but when you're given an expectation that you'll get your new sofa in potentially less than 4 weeks it was very annoying.
The salesperson knew his products and gave me great advice. The invoice was sent to Miss Smith. It was opened by my daughter and her surprise was blown. The staff could not be arsed puttting even the minimum of an initial on the envelope address to ensure the right person got the letter.
DFS provides peace of mind when it comes to buying home furniture. Very comfortable to sit or sleep on, they have plenty of choice in styles and options to ensure everyone can find something to suit their room, lifestyle and preferred lounging position. My sofa is solidly made and the service I received in store was excellent.
The salesman was professional, knowledgeable and friendly. We were not rushed and all options were fully explained. We deferred our delivery several times and were accommodated each time. An enjoyable buying experience and one I would recommend to anyone.
Thought collection looked attractive in store so many choices but went with best deal, delivery good experience but seat depth so wide even packing cushions behind still do not give back support single armchir not feeling particularly comfortable to sit for any length of time. Still got old 2 settees (old style DFS about 15 years old) more comfortable . Cushion foam type base of both armchair and corner unit appear to be marking shape like maybe will start sagging quite quickly with use single chair good and stylish with perhaps a better build quality than rest of units. Whole collection looks stylish and love colour but will certainly choose more traditional style.
I was desperate for a new suite so went to DFS after looking at everything they had - I went to a couple of other stores - nothing caught my eye (or my purse!) so I trotted off back to DFS. I wasn't disappointed. I got a beautiful corner unit that suited both me and my purse and they promised delivery within 4 weeks. True to their word, 4 weeks later I was curled up in total comfort - and found it hard to drag myself off it to go to work! If you're looking for a new suite then don't waste your time looking at all the rest - go straight to DFS you will find something you like.
I liked the choice available and was able to upgrade to a better class of leather. I didn't like having to pay for delivery as this is a large piece of furniture and I feel delivery should have been included in the overall cost. Something else I got annoyed about was the additional guys I did buy them but feel I would rather have had a clearer up front price including these options.
I had a very good experience using DFS.
The staff were very helpful, after putting in the order I was kept in the loop about my order and the item was delivered when they said it would.
And the couch and chair are very comfortable
Our sofa was delivered in the timescale promised and is good quality. Beware the easy glides as they are a complete con, instead of something substantial they are the same sticky pads you can buy in the pound shop.
The staff at the westwood store were very helpful and provided any info I requested.
The delivery was as arranged with good service.
I ordered two 2-seater sofas, and a matching footstool online in soft grey leather; the transaction was a breeze and I got swatches in advance to ensure the right colour choice.
My order was taken with a deposit and delivered 12 weeks later as promised by helpful delivery staff.
The sofas & footstool still look great and we recommend DFS to all our friends!
DFS offer additional services to the sofa. One of them was described to me as a 'special' Teflon treatment to the legs of the sofa which would enable the sofa to be moved with less effort. I was charged £40 for this service and I though this was reasonable considering the 'special' Teflon treatment that they described would have to go through. However, when the sofa was delivered they pulled out some stick on Teflon discs and stuck them on. Considering that these discs cost about £5 for a bag of 50 I feel complete conned by DFS. Had I know that the special treatment was sticking on a disc I would not have bought the additional service.
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