DFS Furniture reviewed by

Colchester, GB

26 Reviews

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Let down by Santander Cards credit facilities

We purchased a settee and although pricey for the lightweight quality, we used dfs for the interest free credit for 3 years.

From the first payment in January 2012 until now, we've had nothing but problems from Santander, including threats to claim back the whole loan, even though the account was up to date.

UPDATE: 25 November 2013 - when we contacted DFS at the start of problems, THEY DIDN'T WANT TO KNOW. Eventually, the FOS ordered Santander to put things right and pay compensation.
    DFS Furniture
    TrustScore 8.6 / 10
    4,038 Reviews

    Reply from DFS Furniture

    Hi its Matt from DFS Customer Services

    Sorry to hear you have had problems with the finance company.

    If you are still having problems with them please do not hesitate to call me on 01302 330 365.

    Thanks

    Matt
    Customer Service - DFS
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