I never write reviews but thought your branch in Edinburgh (Jewel) deserved a mention.
After purchasing a sofa (and not taking out extended warranty, my stunning sofa started to show severe colour fading. I was very disappointed and starting googling the same issue To see where I stand. 9 out of 10 reviews were awful so I expected the worse.
I had your leather expert out who assessed the issue and did ask lots of 'incriminating' questions as to how the fading started (doing his job). I got understandably upset at the thought of DFS walking away from me for not taking out extended warranty. I specifically remember your man saying 'we won't walk away from this, that's not what we're about'
I got a call the following day from a lady in store saying that thy would fully reupholster the sofa at no charge and offer a replacement couch in the mean time (even though I said it wasn't necessary), she insisted, she also suggested I pop in store to chose my colour if i want to change. They even let me take the samples home to see how it would look with my decor.
Chaps in store were so helpful and advised us on the best colour for durability.
Old sofa picked up, replacement delivered same day ( well within stated delivery time, always prompt ). And new sofa delivered 2 days later, gorgeous. This was all done with excellent communication with the store, always called myself and partner to update us.
I am a very happy customer and would not hesitate to recommend DFS. Your in store staff, leather expert, delivery drivers and couriers of the Edinburgh store are a credit to your company, please pass this on.
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