Excellent service, in store, on the phone and by the delivery men
I visited the Tottenham Court Road store a couple of times to look at sofas. Each time, the staff there were excellent, giving me just the right amount of attention, without being too pushy. I eventually ordered the sofa on the phone and again, the staff number couldn't have been better. When the sofa was delivered, the Belfast branch contacted me in advance to arrange which day and morning / afternoon suited me. I was then called that morning by the delivery guys with a ~2 hour time slot and again when they were leaving the previous delivery to let me know they'd be on their way. The whole experience couldn't have been better.