DFS Furniture reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars


Bought the jester suite as it was on offer Purchased the sofa online over the phone (BIG MISTAKE) when the sofa arrived it was a different colour as advertised on the internet , phoned DFS and explained this and all we got was your computer screens show different colour in which we already know this but the jester sofa in mulberry was not the colour we got as advertised as we received a very dark colour and was not expecting a wine colour sofa we was expecting a lighter colour as shown on DFS website , we also asked if we could exchange the sofa for a different colour and we got a straight forward No.
So we are now left with a sofa that is no good to us customer service is appalling. We on close inspection of the sofa as threads hanging of, The cushions are not full enough and the seat cushions are already going out of shape on one chair after a couple of weeks..
I will never purchase a sofa from DFS again.
    DFS Furniture
    TrustScore 8.6 / 10
    4,043 Reviews

    Reply from DFS Furniture

    Hi its Matt from DFS Customer Services

    I am sorry to hear you had problems with your furniture.

    If you still have problems with your suite I would be happy to speak to you.

    Kind regards

    Customer Service - DFS
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