DFS Furniture reviewed by

Sydney, GB

2 Reviews

Review by confirmed purchaser
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Appalling Customer service.

Absolutely livid does not describe it.

Bought a sofa from the Plymouth store on the 19th February 2013. Had to send my husband who is working away to the South London store to sign paperwork. This is 21 miles away from where he is working. Low behold, 3 times over the last 8 weeks he had to go back & sign the paperwork due to the incompetence of staff. The sofa was to be delivered 22/4/13 according to the London branch. Upon having to go back again on the 19th, my husband was told sometime in the week it would be delivered. That's 126 miles in total to sign paperwork, let alone the 25 pounds an hour loss of earnings. Wrote to Head Office on the 11th April and received a call on the 19th. I wasn't available and had to phone on Monday 22nd, was told they would get back to me. They didn't. Emailed Ian Filby (CEO) no response there either. They have an ethical duty to give prompt, efficient and courteous customer service at all times and should resolve complaints within 5 days.
    DFS Furniture
    TrustScore 8.6 / 10
    4,042 Reviews

    Reply from DFS Furniture

    Hi it's Hannah from DFS Customer Service.

    I can see from your account that you have spoken to my colleague Nicky who has looked into the matter further for you and dealt with the issues raised.

    I hope this has now been resolved for you, however, should you have any further issues, please feel free to contact us on 01302 330 365.

    Regards
    Hannah - Customer Service - DFS
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