DHL reviews

DHL reviews

Acceptable
6.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
110 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick to set up then sit back while your parcel goes from my door to my client's

I didn't need to be a known business just did a quick setup. Then my parcel was taken from my hands and next day I get a message to say that my client was handed it. No hassles, no worries
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Make Life Simple

The site should remember log in details from previous forms
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Never use DHL if u want your package!

I bought a tablet and a mobile phone on Ebay and DHL Germany was supposed to deliver them. I am getting crazy trying to figure out where my packages are: for the first one, nobody came (I was at home waiting for them), for the second one they say they did not find my house!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent & Soft transaction

Fully recommend DHL pick up service by comercial web
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast and reliable

In dealing with DHL every few weeks or as when required I found their service to be very good indeed as Normally when I select a time for the driver to pick up my parcel ie 1630 he is always early which I find better for us as a company. We have only ever had 1 problem being that when a parcel that was taken from us it was damaged at the end of it's destination which DHL reimbursed us for.

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

FAST EFFICIENT , HELPFUL WHEN NEEDED, CONFIDENCE PROVIDED WITH THE SERVICE

AS THIS WAS THE FIRST TIME THAT I HAD USED THE SERVICE I WAS VERY IMPRESSED WITH THE OVERALL OPERATION. ONLY HOPE NOW THAT THE COMPANY WILL USE YOUR SERVICE TO RETURN THE WARRANTY CLAIM GOODS TO ME. THANK YOU AND WILL CERTAINLY USE YOU AGAIN.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Second use within 3 weeks, second disappointment company never learns

Second time in a row now delivery came whilst at home, gone to the door within a minute due to living in a flat needing time to run down a few floors, surprisingly no one is ever there as they don't seem to wait for more than a few seconds. Gone to dhl website and tracking system says it attempted to deliver a few minutes ago and failed, calls up customer service straight away and they tell me delivery man is already really far away and cannot do redelivery same day thus the long wait till after the weekend for the next delivery. 0 Efficiency and why can't they be sensible and give each customer a call prior a delivery rather than only a text message that you can only reply redelivery dates to?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

flawless service

flawless service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

First Timer User Delighted

I have never used a courier before and was a little concerned. I needed to get some children's art work to Russia as quickly as possible so that they could mount the pictures for an international collaborative exhibition. I needn't have worried. The website was very clear and easy to use. The person on the help line was friendly and clear. The person who collected the package was patient, friendly and helpful. And the package was in Kursk 2 days later. Great.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

EASY TO USE

REALLY QUICK AND EASY TO NAVIGATE AROUND THE SITE NOT TOO BAD VALUE FOR MONEY EITHER
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy to use service, top quality

Very easy to use online, no fuss and top quality service, employee's who collect the parcels are always pleasent.

Perfect
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

No problem did exactly what they promised the would

Very easy to book on line - collected when promised on Friday afternoon - delivered to Orlando, Florida on the Monday afternoon and DHL seem to have taken care of all the "paperwork". I also compared prices with a number of courier services and DHL was very competitive
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Missed pick up and Delayed delivery

In spite of providing clear instructions to call me once at the pick up site,the pickup guy did not call and after not finding the package at the reception he left and cancelled the booking - atleast I should have got an email or SMS about that - I kept waiting till 6pm at work and no one showed up then I called DHL and they asked me to go the DHL collection centre, so I travelled all the way from Livingston to Glasgow but for no avail.
My second package's delivery was delayed by 2 days!
I think there is an obvious major flaw in the DHL system.
Wes Allen found this review useful
DHL

Reply from DHL

Dear Mohammed

Thank you for reviewing your recent experience with DHL.

We apologise that you have received a less than satisfactory service. We take all feedback very seriously, so please be assured that we will investigate these issues thoroughly and our Customer Service team will contact you.

Best regards
DHL Express UK
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Timely and efficient

The package was collected within the chosen time slot and delivered accordingly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service

Other couriers should be scared of the service that DHL offer - impressive stuff. I booked it on line, there were loads of places within 5 miles to drop the parcel off but I opted to have it collected, which was done within 1 hour of placing the booking and you can track the shipment as well which is great. Only grumble is the price, £37 for a small package to the US.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fabby service

It was really easy. I booked online, they collected from the office and the documents were delivered in 2 days and the best bit was being able track online.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent efficient service

My only reservation about DHLitnow is the instruction to leave the parcel open until the courier arrives. I have sent two parcels within the UK and each time the person collecting has been impatient about having to wait for me to tape the parcel up. He's said he did not need to inspect the contents however the online instruction say otherwise!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Collected and delivered as advertised

Tried to send a parcel to Egypt via parcels2go.com but did not have postcode. Their system would not accept it. I spoke to them via online chat and they were adamant it could not be done. My customer suggested using DHL, I had no problems booking online and the parcel was delivered in excellent condition and on time. It was more expensive than parcels2go quote but what good is a cheap quote if they can't do the job????

Details

About this company

Visit DHL

Category

DHL is ranked 27 out of 51 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.