Dialaphone reviews

Dialaphone reviews

Good
7.5
from 0 - 10
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Avoid!

I received a terrible service when cancelling an order with Dialaphone. They were extremely rude to my on the phone and refused to cancel my order. I spoke to numerous people as I kept getting passed around. Finally my network agreed to cancel the contract that I had set up but dialaphone insist that I would owe them for the phone (which at this point I hadn't actually received). I told them I would return the phone when received and was informed that they would just keep returning it to me.

Please avoid this company like the plague!
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Super Fast

Ordered two contract iPhones for my twin daughters. Ordered, processed and accepted Friday morning with a delivery date of following Tuesday. Later on the Friday received an email saying phones would be delivered on Saturday. They arrive at 9.30 Saturday. Super quick and painless transaction! I recommend this firm.

Oh and two happy daughters!
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Extremely happy!

I was very cautious getting a new contract from a company I didn't know, I came across dial a phone as I wanted a note 3 contract but I didn't want to pay anything for the handset so this was ideal! As I had the new phone, and a free tablet 3! The phone come today and everything is great also.. I had a free flip case for my phone too which are normally £50 on there own! Feeling very satisfied and would recommend dial a phone to anyone who wants a new contract xx
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Feel totally scammed

Bought my Samsung S4 in August this year and was very happy with it until last month a Samsung update caused the contacts on the phone to freeze. Overnight the phone completely stopped working and I was left with a black front screen and no way of turning the phone back on.
I initially sent the phone to Samsung to be repaired as it was still within its warranty period, however, they returned it to me stating the warranty was void due to non approved firmware being installed. Not being very technical myself (my last phone was 6 years old), I phoned the dialaphone service centre who informed me that this could not have happened unintentionally so knowing that I had not installed anything I then sent the phone back through to Dialaphone to be repaired or replaced. Three weeks on and I have now received a phonecall from Dialaphone to say my warranty is void due to an unauthorised repair (Hmmm you'd think at least they would come up with the same problem!). Now, I know the only people who have looked at my phone are Dialaphone and Samsung so no unauthorised repairs - who would be that stupid when the phone is still under warranty anyway! After a very frustrating phone call to customer services who basically said it was up to me to prove that I hadn't done any of these things to the phone (wouldn't have the first clue how to go about that by the way). I am now in the process of writing in formally with a view to going to the small claims court if I get no joy. I can't see that a judge would expect me to pay for what is obviously a faulty phone. I for one have learnt my lesson the hard way - beware.

Kelly Jones
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super quick

My experience with dial a phone was superb.. I ordered a samsung note 3 on saturday night. Immediately got an email saying it will be delivered on tuesday. Credit check cleared on monday, email and text confirmed delivery on tuesday and rightly so I got it at 3pm that day. No hassle. Cheap as well. £38 a month. For the same tariff high street stores were asking for £50. On top of that they gave me a new samsung tab. Recommended.
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EXCELLENT!

Looking at the reviews on this site, I was a bit cautious when ordering an I phone 5s, but I'm glad to be saying that I would recommend dialaphone to anyone looking for a good deal. The iphone 5s in gold arrived within two days of ordering it, I even got a text from my phone letting me know an hour before it saws getting dropped off. I ordered through the phone (recommend) and they were extremely helpful and polite. Overall great service, fast delivery and a brand new iphone for £33 a month! (Vodafone wanted £49) Thank you dialaphone!
Steve.
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Awful customer service

They are appalling! They have numerous 'internal' policies hidden from you, and are complete rubbish! Please, don't waste you're money with these idiots.
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Next day delivery, Please!!!

Everyday this phone will be delivered the next day, I don't receive emails from them or nothing. I asked to cancel it, but I cant cancel it because its in the system, HOW RIDICULOUS!!! I usually deal with mobiles.co.uk, think I will send this back and go back to them because at least they have the common decency to send out a phone!!!!
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Beware redemption cash promises!

I contacted dial-a-phone today for an upgrade on a two year contract finished today. I queried the £200 cashback and apparently I should have returned redemption vouchers accessed through the website. However, no information had been provided, the website was given if I required info or had any questions, which I never did no never accessed. The first contact I had today told me that I should have been sent claim forms with the welcome back which I didn't receive, the second lady said these weere only accessible from the website! Needless to say I am taking my business elsewhere, will upgrade tomorrow!
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avoid

i made a mistake of taking out a contract back in may but due to poor signal i returned the phone within 7 days, i had to phone many time to see if they cancelled my contract bu after month they told me they not received the phone, luckily i had my proof of posting, orange took money out of my account which they wont return due to dialaphone didn't inform them that i return the phone n cancelled the contract, im still waiting for my refund 3 months later,
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I bought phone two years ago and im quite happy

there was no problems with my order, just mistake in my surname, which they didt change even when i called and informed them
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Excellent Repair service

I had an HTC One x bought through dialaphone and as expected it developed the WIFI hardware fault. Booked a repair online via dialaphone repair website and within a few days got an envelope to send the phone in. The phone was repaired within warantee and delivered back within a couple of days. Even my phone cover was returned back in a package. The WIFI now works brilliantly in all areas.

An excellent zero touc repair service
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Awful !

Customer Service? This exists of a complicated multi choice automated phone service which all avenues end nowhere. Every day they promise me my new phone which "is in the warehouse and definitely being dispatched today" and every day I wait but no phone. I'm beginning to think they don't actually have any phones ! Awful ! Where is my phone dialaphone???????
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Review by confirmed purchaser

Phone good but after service poor!

Hi I bought a phone off you in Sept 2012, & was told just after that that I would be credited £25 to purchase a handsfree headset seeing as you couldn't supply me with one? It is now April 2013 & guess what, I STILL HAVEN'T RECEIVED MY £25!!!!
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Blatant misrepresentation

Purchased a phone from Dial a Phone which clearly stated that the tariff included 'unlimited minutes' and 'unlimited texts' (and indeed I bought it for that sole reason). When I received the confirmation email, the tariff was stated as "3000 minues + 3000 texts'. I immediately called customer services to query this but found that none of the options actually led anywhere i.e. it was impossible to find an option which allowed you to speak to a customer services adviser. In the end, I ended up calling the sales team (funnily enough, no problem getting through to someone on that line...) only to be told that although they do state the tariff as 'unlimited'.... it's actually not unlimited. Apparently there is something in the small print which says the 'fair usage' policy of the network provider I chose (Orange) is maximum 3,000 minutes and 3,000 texts. When I asked why, therefore, Dial a phone have advertised the tariff as 'unlimited' when they know that it is not, they couldn't give a sufficient explanation. This is blatant misrepresentation and im sure the ombudsman would have something to say about it. Be very cautious when using this company - you don't get what you thought you were paying for and their customer services 'set-up' is quite frankly appalling.
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Review by confirmed purchaser

Great deals and no fuss ordering or getting a phone delivered.

Have used dialaphone a number of times now. The first time was 10 years ago and it wasnt a great experience with the voucher redemptions and trying to cancel the contract after the 12month term (which had to be done direct with dialaphone in the past). These days i wouldnt use any other site as the deals are great and the order placement through to delivery is fast and straight forward. Only problems i have are with the network providers when it comes to upgrade or cancel - they dont let you keep your number if you buy a new contract on their network through dialaphone, yet they wont upgrade and match dialaphone deals either - so you're starting from scratch everytime you buy from dialaphone and with a new number (unless you change network and port your number across).
Only other quibble i have is that the monthly price i pay is never what was advertised on dialaphone. The operators always tell me its because of the point at which i placed the order that has caused an overlap in the billing but this makes no sense to me and i have argued in the past to get my plan at the price i agreed to pay when i ordered the phone!
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Review by confirmed purchaser

Great deals for anyone, with helpful and friendly stuff

Dialaphone provides with great range of phones on various deals. Most importantly, very affordable. The service they provide is also great. Phone gets delivered on time, without any issues that I can think of. I would differently recommoned this website to anyone who is looking for affordable upgrade, or even a fancy high price for amazing deals.
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Review by confirmed purchaser

Customer Advisor (Wayne) was most helpful. Samsung Galaxy SIII arrived two days later. Rating would have been 5, however each month I am being charged more than what is detailed in my price plan.

I called in to Phones 4u, Kirkcaldy, who put me on to Customer Advisor (Wayne) at Dial-a-Phone. Wayne had a very pleasant manner and was most helpful in organising my new phone and new network contract. To my surprise, phone arrived within two days and I was up and running later that day. If I was just being asked for my opinion on my customer experience when dealing with Wayne it would be a 5. However, my overall customer experience is a 4. The reason being my new price plan is Panther - £28.50 - 600 Anytime Xnet minutes + Unlimited Text Messages + 1GB Data. Each month I am being charged £30.00. I called in to Phones 4u at the beginning of December who spoke with someone at Dial-a-Phone and I was advised that price would be amended to £28,50 and I would receive a credit for the overpayment. Alas, I am still being charged £30.00 a month. I should add that I have advised a number of people on how impressed I was with my dealings with Phones 4u/Dial-a-Phone. Can someone please look into this matter for me - Account Number is: 165468528. Thank you for your assistance in this matter. Audrey
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Excellent Customer Service

Best Mobile company i have dealt with.
Very pleased with customer service and redemption payment always paid as promised.
Will be sopping again with them. A+++
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Two I or Not Two I?

Ordered two I phones on-line for myself & my partner from Dialaphone. Promised delivery two days later on Tuesday between 8 am and 7 pm! Partner stayed in all day for delivery then got call at 3.15 pm saying there had been a problem and because the products are "High Risk" two phones can't be ordered in one name! Had to cancel order (Which would have been wrong anyway, ordered 1 white & 1 black, 2 black being delivered) then re-order in different names for delivery two days later! When questioned why they had not rang earlier they just said that the order was only processed today!!! Very poor service and if it weren't for the £50 cash back per phone (Through Quidco) wouldn't have re-ordered through these. Upside though I get a further £20 cash back for ordering seperate by using the recomend a friend offer.
Also when trying to contact customer services to sort the problem out, had to ring in 5 times before i got to speak to a real person! Endless telephonic 'Dead Ends'!

www.dialaphone.co.uk Details

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