Customer care NON EXISTANT

Email to customer care is not aknowledged or replied to in the time stated
Returns documentation for return of FAULTY phone does not arrive
There is no way of knowing if they have received my request as it absolutely
impossible to talk to anyone.
I URGE NO ONE TO DEAL WITH THIS COMPANY IF THEY VALUE THEIR SANITY

Customer diservice

I give it 1 star because I can't give ZERO! I can't believe that a company with such truly awful customer service actually continues to exist. It really does confound me... Diabolical is truly apt. The sales team pickup and take my money very quickly, My phone "will arrive on Tuesday". Tuesday comes but no phone, only a text message... There is a problem with your order please call our "customer service team" on 0844 blah blah blah... So I phone to be met with not a person but a automated message, please push 1, what is your postcode etc etc... 6 minutes later "we will now connect you to an advisor" YAY! but wait do I get one? NO! I instead get another recorded message... "We're sorry but we're too busy and can't deal with you" before disconnecting my call. So I try again... and again... and again ALL DAY for TWO DAYS! I try and call the Sales team, they don't want to know... I Email... Days and days go on with NO PHONE and no response. Finally I give up, I ring the Cancellation team... Very sorry about the problem, tell you what we'll cancel the problem order and re do it, the new phone will be with you on Friday, WE PROMISE! It's now Friday... NO PHONE. I tried to call... GUESS WHAT! NOTHING ALL DAY... AT 6pm I suddenly get an immediate answer... GOSH FINALLY... BUT WAIT... NO, It's PHONES 4 U!? PHONES 4 FREAKIN U? They're now a "SISTER COMPANY" that use the same number and call centre but if you're a DIAL-A-PHONE custome and call after 6pm then you can stuff it... Now they're not even open until MONDAY (of course the SALES team are open though!) and nor is the Cancellation team... I'm not even going to bother cancelling it, I've paid for a phone and accessories I haven't got... I've been ignored. Come Monday I'm off to the small claims court for breach of contract.
How would I rate Dial-a-Phone? Dial-a-Shite. Go elsewhere and save yourself the hassle...

Dreadful! DO NOT EVEN THINK ABOUT USING THEM

So mind boggling awful that I can't convey it without swearing. DO NOT USE THEM!!!! Awful, awful, awful. They will take your money and not send you a phone. And if you have to speak to their customer services department you might kill yourself before you get through

crap customer service

ordered my phone in sept,delivery postponed,had it day later.took them 7 days to connect it.customer service absolutely pathetic,rachel,the automated answering service no use at all,impossible to speak to a human. AVOID AT ALL COSTS

placed order on monday.should be delivered on friday but they needed proof of adress so i gave it to...

Bought an O2 PAYGO Nokia 5800, Dial-A-Phone Sales team told me...

Would never use Dial-A-Phone again.Really disappointed, product not sold as described and phone was...

I've had 5 contract phones from Dialaphone over the last 6 or so years, and I've never had any real problems at all. I wouldn't normally bother...

Really awful experience. Advertised 24hour delivery took 18 days! Even then the free gift took...

After reading some of the reviews on dialaphone that do not speak very highly of it i though that i should put my expereince over. It all started I...

Appauling customer service. No contact number other than an automated help line which uses the word "help" in the broadest...

Some good deals, but their customer service is some of the worst I have ever come across. Four months after buying a phone from...

I have had no trouble with the 4 phones I have had from these however there is a masive problem with customer service and returning phones.
I canceled an order and didnt even get the phone, but they...

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