Dialaphone reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good service except for the gadget helpline

Doing an orange up grade, all no problem. It was the best deal on a 24 month contract for the phone I wanted. Delivered on time and everything worked. As an upgrade connected in 24hrs. Logged into my orange account to check I was on the correct plan and all was fine.
They don't offer insurance. so no hard sell there. So basically this bit was great.so would be 5 stars, but ......
The one problem is the 30 day trial of the gadget help line. I wasn't told about by the rep so was surprised to see it appear, with subsequent charges if i didn't cancel. I had no trouble getting through to the Stoke based customer support centre to complain. It comes to over £80.00 pounds for the 2 years of the contract. If you want to cancel after the 30 days, there is a £5.00 admin fee !.
It is easy to cancel, via the gadget helpline website make sure you get the email with your account number on.
so a really good expierence upset by the gadget help line
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