Reply from Dialaphone
[REPLY]
- Reviews (673)
- Phill
- 1 Review
Excellent service, great price!
Absolutely delighted with the price of the contract I got from Dial-a-phone. Much better than the contract offers direct from the service providers, with a better deal at a cheaper price. Great, quick service too!
- Martin
- 1 Review
mix up on the order
ordered an upgrade phone, staff helpful but the phone turned out to be a new contract. cancelled order due to needing to keep old number.
- Damon
- 1 Review
exactly as it sais on the tin!
Very efficient, straightforward, no messing around or hassle.
Nice to deal with , knowledgeable and curtious.
Would recommend to friends.
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- Barry Little
- Newcastle upon Tyne, GB
- 2 Reviews
Good, but more ease of speaking to customer service would be better
Dial a phone got me the phone I wanted and a price plan to match but as yet the price plan is not what I agreed to its is still on my old plan
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- David
- 1 Review
Good responce in terms of uprade,pleasant lady on other end and found me a good deal
Good service at the other end, lady at the other end very pleasant and got me a good deal.if trying to contact them on the phone though.better off going to phones for yu as they are part of dial a phone and speaking to someone face to face.had a connection problem to start off with, went to p4u and were helpfull and let me use there phone to sort it out, again spoke to another lady on the other end, and again she was very pleasant.
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- Darryl Matthews
- Greater Manchester, GB
- 2 Reviews
Smooth transaction, with a brilliant contract price.
I knew what phone I wanted, so it was just a matter of searching the net for the best price/contract.
Dial-a-phone came out on top. Having ordered from them 4 years ago, I knew the process was reasonably straight forward and hassle free. Ordered Friday, phone came Tuesday.
Only criticism is the number of telephone options to just try an talk to somebody. This aside, great company and great value.
- Tanweer
- 1 Review
good service and a good deal.
Only disappointment was that my redemption forms for cash back weren't in my parcel as promised. All other service was good.
- Carmen kane
- 1 Review
Surprised! Not as good as I had expected
Disappointed by the service. Took a long time before I could actually use the phone. The sim and number I was issued was allocated to someone else. I don't believe it is a new phone as the times were for Australia and so was the weather . Don't trust this to be a new phone. Feel cheated. Waiting for other things to go wrong. Don't understand the gadget help
- Lien
- 1 Review
THE SEAL ON THE CASE WAS BROKEN!
Dialaphone communication was good, they kept me inform when my delivery was. But I was not happy when I received my phone because the outer package was not tape or had any seal. I look inside the box, there was my phone in its case. The case had a black seal on it with a message "DO NOT ACCEPT IF SEAL IS BROKEN CAUTION SEALED PACKAGE" . The seal was broken so I immediately called the customer service because I was concern. The customer service advisor explained the warehouse open it to check if all the item was correct before despatching. This explanation is not acceptable because the checking process should be completed before they seal the box and not to break the seal again. This had given me the impression the phone had been tampered with and the phone might not be new.
- David
- 1 Review
upgrading made simple no nonsense no fuss just new phone nice and easy
Just click on dial a phone on the web see the deal you like give em a call and bobs your uncle new phone in no time oh I got a pretty smart lap top too. For Free
- Sonja
- 1 Review
Pretty darn awesome to be honest
I was looking everywhere for a good deal, half descent phone with a ps vita at the right tarriff, i really struggled till i came across dail a phone, very impressed, got phone plan and gift i wanted at right price, reccomending to all friends x
- Neil
- 2 Reviews
I believe 2 stars is fair when the phone is delivered to the wrong address!
Dial a phone delivered the phone to the wrong city, it got stuck at royal mail so it couldnt be retrieved!! To top it off they canceled my current sim card!!
Thanks Dial a phone but I think Ill stick with Orange next time!!
- Heather
- 1 Review
Everything great except cashback offer !!
The phone arrived earlier than expected. Everything great until I read how to claim cashback. When we were ordering phone they said just fill in form and send it back to claim cashback. They forgot to mention that this envolves sending a form back every so many months and doesnt start until May 2013. Bit disappointed in this how r u supposed to remember I think they are hoping you dont. It has to be sent recorded delivery to they wont accept post office receipt. Shame because everything else has been fine feel wee bit mislead.
- Antony
- 1 Review
The girl who halped me was brilliant and patient.
Very friendly to deal with and very helpful.
- Stephen
- 1 Review
Great service and good communications
Got a good offer on a Samsung Galaxy 3 and the phone arrived on the specified day. No problems and very happy with the phone and service. Would use again.
- Joan
- 1 Review
my granddaughter thoughta i should have boughta a fone for her
i bought this fone for my granddaughter as an early christmas present. she says its the best fone she has ever had. what more can i add to my teenagers views. its great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Martin
- 1 Review
Butter, not margarine
The deals on the website were very clear and, unlike some companies, they were real. One of the guys called me back and went through the best deal with me and the phone turned up the day it was promised.
Can't complain about a thing. A good company and one I'd recommend.
- Caitlin
- 1 Review
quick and easy process
The lady on customer services was really pleasant and helped me pick a price plan that suited me and tried to give me the best possible price for my new phone.
- Glen
- 1 Review
No issues at all
Got what I wanted, when I wanted. The representative was very helpful and there have been no issues with this purchase.
- Jane
- 1 Review
Brilliant service, would definitely recommend Dialaphone to anyone
I was very pleased with the whole process from start to finish it all went very smoothly and I am now using my iphone daily and wouldn't be without it.
- Anna
- 1 Review
Great phone profiles making it easy to make a decision.
Great website that was informative and easy to browse in order to make a decision on what phone to buy. Delivery was fast and the whole service completely hassle free. Really pleased with purchase and ticks all the boxes.
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- Amanda Jones
- 1 Review
Started off well but now left without phone
I recently decided to upgrade to samsung s3 through DAP and got a good deal, was really happy phone arrived the following day, unfortunately it was the wrong colour I had ordered white and had been sent blue. I immediately got in touch with customer services and was reassured that a pre paid returns envelope would be sent for me to send the phone back and my replacement phone would be sent out special next day delivery, but because it was saturday the envelope would be sent out on monday. The envelope arrived on tuesday I returned the phone early wednesday morning, my sim card was then deactivated which left me with no phone, I was told the phone would be delivered on friday it never arrived, I phoned again and was told it had been despatched to the depot and would prob be delivered on saturday, in the meantime I had messages saying the delivery date had changed from the 12th november to 13th november, hence to say I am still waiting now over a week and having to pay for the phone calls to try and sort out DAP problem, not happy how come they can send the wrong phone out in 24 hours but take s forever for the replacment to arrive ??
- Ian
- 1 Review
Great deal on Samsung Galaxy SIII
Dialaphone returned my mobile phone upgrade request within one day. The sales adviser were very helpful during the conversation, explaining carefully what would happen during my upgrade process and got me a great deal on a new Samsung Galaxy SIII.
The phone arrived within 24 hours and was connected within 48 hours as promised.
Overall a great service that I would recommend.
- Joanne
- 2 Reviews
Great service
I was slightly nervous about ordering an iPhone from an online retailer but I have been really impressed with dialaphone. They kept me updated on the progress of the order, delivered it on the day they said they would and have provided some great after sales service. I wouldn't hesitate to recommend them.
- Phil
- 1 Review
Good service except for the gadget helpline
Doing an orange up grade, all no problem. It was the best deal on a 24 month contract for the phone I wanted. Delivered on time and everything worked. As an upgrade connected in 24hrs. Logged into my orange account to check I was on the correct plan and all was fine.
They don't offer insurance. so no hard sell there. So basically this bit was great.so would be 5 stars, but ......
The one problem is the 30 day trial of the gadget help line. I wasn't told about by the rep so was surprised to see it appear, with subsequent charges if i didn't cancel. I had no trouble getting through to the Stoke based customer support centre to complain. It comes to over £80.00 pounds for the 2 years of the contract. If you want to cancel after the 30 days, there is a £5.00 admin fee !.
It is easy to cancel, via the gadget helpline website make sure you get the email with your account number on.
so a really good expierence upset by the gadget help line
- Ben
- 1 Review
need to chase to get my advertised discount
So, my upgrade was a good deal: a decent plan with a discount from the monthly tariff and a shiny new phone. It arrived quickly. Great. Except the promised discount has not been applied to my account. So now I have the faff of calling, sorting it out and go knows when my balance will finally be caught up.
A bit annoying really.
- Vincent
- 1 Review
Very Satisfied, Quality Service and Definitely Recommended
This is a must know! Must have service! I stumbled across these guys looking for a competitive upgrade service for my mobi contract online. I left my details on an automated web service for an upgrade quite late one night and got a call from these guys early the next day! Not only was the Rep polite and informative but really knowledgeable and helpful, resulting in me getting me not only the phone that I wanted (after loads of research) but much cheaper than any other offers I had found.
I genuinely recommend these guys!
If I was being hyper-critical I would say that I found it difficult to speak to a human on there customer service contact numbers, but in saying that that their automated call service is easy to follow and does get you were you want be!
5 stars Dialaphone and Thankyou
- Ellen
- 1 Review
GREAT DEAL GREAT SERVICE.
They offered me a great deal better than going with Orange direct which I had always done before. Customer Advisor was really good, polite,cheerful and gave clear answer to my every question. I would go to Phone4U again next time.
- Jennifer
- 1 Review
good
Purchased phone a week ago online. So far I'm really impressed with the service.
- Gary
- 1 Review
A company that cannot deliver on its promises
Order made on line, no problems there. Delivery date given. Didn't get the phone on that day as they required further information by 16.00........only they sent me an e-mail at 15.20.......giving me just 40 minutes to give them what they wanted......
So, information passed the next day and was promised delivery the next day.......didn't arrive. Phoned their 'customer care' team to complain. Was promised compensation for my troubles in 14 days, and delivery then following day. Fair enough, the phone arrived. My compensation hasn't. Its 21 days now and counting.......
- allan fletcher
- 1 Review
READ ME READ ME NOW!!!!!!!!!!!!
quick straight forward helpful polite answered all my questions and very helpful and understanding
- Gemma
- 1 Review
great services
I now have 2 phones through dial a phone and am more than satisfied with the phones,free gifts and prices. The website was easy to use and the person that rang to help process my order was very polite and very helpful. If in the future i want a phone il be using dial a phone.
- Helen
- 1 Review
Really impressed
You always worry when arranging something like a mobile phone over the internet but to get the best deals you simply have to. I went with Dialaphone and have been really impressed by the service they offer. My phone and phone service arrived exactly when they said they would and I was given straightforward advice when I called, by an excellent customer service rep. This sounds like I have shares in Dialaphone but I honestly haven't! If you're looking to trust an internet company with your precious mobile phone custom, I would heartily recommend them.
- Colin
- 1 Review
Amazing deals
I got a cracking deal from Dial a Phone, top of the range phone and a good contract for a very cheap price, much better than any other website by about 32%, I will be using them again when my current contract is up.
- Donna
- 2 Reviews
Fantastic service, very competitive prices and very speedy delivery.
My daughter asked for a white Blackberry for her birthday, this proved difficult to find.
Dialaphone not only came up trumps with the white Blackberry, they also had the best deal, price wise, too.
The phone was delivered on time, the next day. Super service.
Also the sim had been activated and was ready to use straight away..
Really pleased, thank you.
- Marc
- 1 Review
Quick, easy and no hassle!
One of the easiest things to do online, really quick and easy, and not full of jargon.
- Mary
- 2 Reviews
Prompt and efficient service.
Very pleased with the speed and efficiency of the service I received. Good communication meant I knew exactly when to expect delivery, and what to expect. Would definitely recommend this company.
- Antony B
- 1 Review
Excellent, quick and very freindly
This must have been the easiest purchace ever. Phoned up, really pleasent operator went through the details in about 10 minutes and ordered the stuff. Got emails at every stage updating me on what was going on and got my phone and tablet the next working day.. ordered it on the Friday and it arrived on Monday....
Absolutely Brilliant service.
My wife has now signed up.. Got her free gift and I got 20 quid for recommending her in to the bargain.
Would I recommend the service? Yes.. In an instant
- clive allen
- 3 Reviews
Excellent service, thank you.
If only all on-line purchase experiences were this good.Definitely recommended 5 star.
- James from Scotland
- 1 Review
There delivery is second to none in my opionion!
Please note I raked through sites for weeks before deciding on a company to but my GF's birthday present from.
Delivery was awesome! I mean I asked for it on Monday (from Thursday) and it came early (Saturday) but seriously folks if concern over delivery there probably the best as I was VERY cautious as alot of folk ripping folk off!
Aint used the phone as aint the GF bday but the box was security sealed and no bumps or nothing, will most likely use again due to this.
Also the cheapest value for a Sony Ericson Xperia Arc S in white from an actual Aberdeen retailer. (£190 inc $10 topup)
