The staff were more than helpful and nothing was too much trouble. I was shown endless amount of stones and ring designs to ensure I found the perfect one. They reassured alterations and options after sale service. They were honest about styles that were not suitable and recommended alternatives.
I couldn't be happier with the ring. It was EXACTLY how I imagined it would be - the quality of the workmanship and presentation really did impress. Even the box was high quality! My new fiancé was absolutely blown away.
As I mentioned to the staff when I picked up the ring, it was a complete surprise. I'd arranged a secret trip to Amsterdam and had set out a trail of clues for My fiancé to find. It went without a hitch and she was so overwhelmed with it all that other than when she said the all-important 'yes', I didn't hear much from her for a little while!
Everyone I dealt with went the extra mile to make our day special and I couldn't thank all of the staff enough.
My daughters boyfriend and myself went along to Diamond Heaven to choose a surprise engagement ring for my daughter. We spent along time with the sales assistant who was very helpful and patient. We finally decided on a Platinum Diamond Solitaire which they had in stock and is beautiful. We proudly took this home. When he popped the question she was in awe of the ring and was extremely happy until we looked closely at it and there was no visible hallmark. We returned to Diamond Heaven to purchase the Wedding rings and mentioned this to the sales assistant. She took the ring off us and said she would get this corrected and a hallmark on it and return to us however I had to call them to find out if the ring was ready. They then told me that the hallmark was indeed in the ring but invisible to the naked eye and sent the ring back to us. I therefore called the Assay Office and they kindly said if I took it in they would look at the ring. I went along and saw two wonderful ladies who said that the hallmark had been polished out of the ring and was just about visible. They offered to Hallmark the ring for us free of charge while I waited which was about 30mins.~She did say what a beautiful ring it was. This has now put my daughters mind at rest. We did go ahead and purchase two wedding rings from Diamond Heaven and they again are stunning and hallmarked! Saying this I would recommend Diamond Heaven but next time will check that hallmarks are there.
I was so impressed with the service we received from Diamond Heaven. My Engagement Ring is really beautiful and the patience and time given to us was very much appreciated. It looks stunning and my friends are so jealous!! Thank you so much.
Went with my Wife to the Diamond Heaven Shop in the Jewellery Quarter to buy a new Ring. The advice given was very good and the Ring & Mount was suggested as a compliment to her other Rings which we hadn't actually considered. The result is a really terrific, high quality Ring and a very happy Wife. Thank you, will buy again.
Went to Birmingham store, got great, honest advice from a really nice lady. I wanted the best quality for my money and she helped me decide what I wanted to compromise on and not. She was not at all pushy and I felt like I could take all the time in the world to decide. She then explained that i would get a better price online through them and did it all for me. I was a bit worried about paying such a lot of money for something I hadn't seen but as the diamonds were certified she assured me that they would be the same quality as the ones I was looking at. I ordered through her on line and she advised 3 to 4 weeks delivery. The earrings arrived in less than 3 weeks and are absolutely beautiful. I would definitely shop there again.
My girlfriend loved the ring. The value for money is excellent. The ring took 6 weeks instead of 4 so give yourself plenty of time if you have a deadline (valentines or birthday etc) Also check what width the band is before u buy. Mine was slightly thinner than what i expected but luckily she liked it cos she has small hands
I had quite a few questions I wanted to ask and was very surprised with the quick response I received to my email The customer care ladies were amazing and gave me some great advice.
When buying off the internet its difficult to really get a feel of what you're purchasing, the website is so well done that I was not disappointed when the rings arrived. They arrived exactly on the day they said they would and were really well packaged.
One of the rings I bought was a gift and it was very well received - I liked it so much I had myself made one too and I love it !!
Lovely craftsmanship, beautiful rings and excellent customer service - I would highly recommend and I will definitely be back - THANK YOU !! :-)
A popular, busy shop in the Birmingham Jewellery Quarter that offers good service and good prices. The staff seemed well informed and allowed us to closely inspect the diamonds under a lens before making a selection. We particularly liked the fact that different ring setting options were available and the finished jewellery came in smart little wooden boxes.
Having browsed a number of different websites, including the obvious high street retailers, I decided to take the plunge with Diamond Heaven. I communicated with a very pleasant member of staff on their online chat service, and with someone else at a later date via email. Emails were responded to really promptly with a friendly and helpful attitude, as were subsequent phone calls.
I found it really helpful being able to customise each ring's specifications, such as the 4Cs of the diamond, and of course the metal it would be set into. The prices were clear and the website generally really user-friendly and uncluttered.
The photos are clear and helpful too, taken with good lighting.
My ring was received promptly and was packaged beautifully. I was unfortunately in need of an exchange, but this was handled with consummate professionalism and didn't make it feel like it was a problem, unlike some retailers!
The replacement ring is just a dream come true and I'm amazed I was able to stop gazing at it for long enough to write this! I will be back for more and I would definitely recommend Diamond Heaven.
I purchased a platinum diamond channel ring from diamond heaven at the price of £3000. One day later the ring is worth £500, I would advise customers to try selling there rings you will get nothing for them. Diamond heaven no this and did not re-fund my money, the ring has never been worn. I would strongly advise people to not shop here. I will continue to blog so customers do not go through what i did.
Service was great from start to finish! Helped make a stressful purchase much more pleasant. The advice was second to none and they helped me navigate the diamond minefield! Will be recommending them to a few friends looking to pop the question.
My fiancé purchased my absolutely gorgeous engagement ring from diamond heaven in may. Since then we have been back to purchase our wedding rings which once again are perfect! The service we received was friendly and professional. The price is also unbeatable. I've already got my next ring lined up. I would recommend diamond heaven everytime!!
Amazing value for money, the store itself is great and you get great service. The staff are very friendly and provide you with all the information you require making you feel at ease with your purchases.
I ordered a platinum and diamond eternity ring for my wife, after discussing my requirements and budget.
The ring was made to order and I was kept informed of the progress by regular emails. Delivery was made as promised by tracked Royal Mail next day delivery at no extra cost, and my wife was delighted with her ring. Recommend to anyone.
I received my order for my 3 stone emerald cut trilogy 18k white gold ring, Looks Beautiful design, delivery, was great(I live in Germany)and communication was also really good. However i only received my ring on January 10, 2013 and the band is already starting to look gold. Also scratches very easy. A lot of little marks in the band. I work in an office so I am not doing too much with my hands and I make sure to take it off when creaming my hands as well as washing. I am aware of wear and tear but ....so soon. I wouldn't get a white gold band again, maybe would go towards a platinum band. So in saying that I am a little disappointed with that. I will have to get it dipped already before the actual wedding which is in August :(
Excellent service and bang on with what I ordered. All the staff were very friendly and accomodating. Thank you for keeping the shop open for over half an hour after closing tme while I made my mind up on which ring I wanted to order. I got regular updates on my order and both my rings were lovely. we'll certainly be going back for my partners wedding ring in a couple of months.
I used Diamond Heaven to purchase an engagement ring for my girlfriend. The level of customer service and advice given was fantastic. We even revisited the store to have the ring resized, as it was too big(my mistake) and again the service was great! I would recommend anyone to use this brilliant store!
From start to finish the service was excellent. We got exactly what we wanted at a fraction of the high street ptice. Effectively, this means we were able to afford a much bigger/better diamond and we came away very satisfied with the transaction.
The staff are brilliant, very helpful! They will ensure your interests are priority and give you value for money. If you don't really know what you looking for, just ask. I came away with a beautiful purchase even though i was all but clueless as to what i wanted! Definitely telling my friends to visit this shop when they come to buying an engagement ring.
As a surprise for our first anniversary my lovely husband planned a short getaway in Manchester. After a weekend of too much shopping and far too much eating he presented me with the most beautiful eternity ring. He explained he wasn't playing golf last weekend but was up at Diamond Heaven. From what he's told me you were all extremely helpful and he couldn't thank you enough :)
Needless to say I'm hoping for more of the same next year!
Extremely happy with my purchase and the service I recieved from Diamond Heaven. They were very helpful and proffessional in all of my dealings with them, and I would not hesitate to recommend them to my family and friends.
I purchased an engagement ring (she said yes!) and will definitely purchase the wedding rings from them. Highly recommended by me.
All the staff were very friendly, knew what they were talking about and when to take a step back to allow us to mull over our choices without making us feel rushed or pressured into making a purchase. It was the first shop we went to but after looking at a number of other shops in the jewellery quarter was an obvious choice to to return and make our choice. Was an enjoyable experience.
I ended up on the Diamond Heaven website whilst doing a general search and found the staff incredibly helpful and easy to deal with and I soon stopped looking anywhere else. The ring buying process was made very easy and the ring arrived within the time frame they said and both my fiance and myself are very happy with it.
Was slightly dubious about buying an engagement ring and wedding rings on line but diamond heaven delivered on their promises and delivered a stunning engagement ring with all associated paperwork; and two beautiful wedding rings all for a fraction of their high street price. Delivery was quick and customer service was good when called upon; I ordered an incorrect size on my own wedding ring and arranging a replacement was quick and easy.
Overall a very satisfied customer. Thank you!
Bought my wedding ring from this site in May 2012. Had a few questions regarding which ring to buy and the staff were very helpful and quick to reply. Received my ring promptly after ordering and was very impressed with it when I got it!
I was very pleased with my two purchases I ordered. Also I found the website very easy to access & place order. The staff was very friendly & helpful when I telephoned to see how my order was progressing. Would definitely recommend Diamond Heaven to friends & family.
The Website is excellent and once ordered they always reply to emails quickly. The ring arrived just when they said it would and was complete with valuation certificate. Cannot recomend them enough.
Buying on-line is always a slightly risky business. You never quite know whether the service will be good or the product what you expected. In this case it was fairly good in both counts. My only gripe is that I wasn't sure how long it was going to take to complete my order.
No fuss quick delivery got exactly what i asked for, compared prices with other companies and this was the best.
I bought a full eternity ring to present to my wife while we were on holiday. I had left everything a 'little' late but the advisors at Diamond Heaven ensured that the ring arrived on the morning of our departure. Their communication throughout was first rate and the product is adored by my wife.
An excellent experience I would recommend to anyone!
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