Diamond Heaven reviews

Diamond Heaven reviews

Excellent
9.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
143 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very good service and experience

Was very nervous and guarded trying to find an engagement ring for my other half. Right from the onset was made to feel welcome and valued. Loads of advice and help and all went exactly as they said it would.
Plus she said yes so all round success!
Diamond Heaven

Reply from Diamond Heaven

Hi Justin,

Thank you for taking the time to leave us a review!

We're pleased we managed to put your mind at ease and found you the perfect engagement ring. And most importantly that she said yes :)

Don't forget to let us know when you're ready for weddings rings and will ensure we find something for you and your partner.

Kind Regards,

Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent quality and Service

After much research and even ordering and returning a ring from another jeweller because I wasn't happy with the quality of my purchase, I ordered from Diamond Heaven. They pulled out all the stops to get my ring to me within two weeks - in time for an important family occasion. The ring is gorgeous - I couldn't be more pleased with the quality of my jewellery or the service provided. Thank you to everyone at Diamond Heaven.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I'd certainly shop here again if I had the opportunity!

Excellent service, very helpful advice, product, which was just what I expected and was beautifully packed, arrived in under a month rather than the 5-6 weeks promised, so in time for Christmas.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Helpful girls, great ring

Thanks so much for your help Sarah! Rings beautiful, can't wait to show it off! Deffo be back soon
Diamond Heaven

Reply from Diamond Heaven

Hi Laura,

Thank you for your review.

We're very pleased you're happy with your ring! We'll make sure your thanks are passed on to Sarah!

Kind Regards,

Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Lovely diamond drop earrings!

We're getting married the first week of january, and my Fiance wanted to buy me some diamond earrings to wear on the day. I didn't want everyday studs, I wanted some "statement" jewellery! Came accross these beautiful drop diamond earrings, they've got 3 stones in each earring, two smaller and then one large stone, they look fantastic! I even had the chance to choose the diamonds for myself, then come and collect them the following day, thoroughly good experience
Diamond Heaven

Reply from Diamond Heaven

Hi Vicky,

Thank you for your review.

All the girls in the office have been talking about your earrings all week. I think a few partners/husbands will be looking for something similar very soon :)

From all of us at Diamond Heaven we wish you all the best with your wedding and we look forward to seeing you again in the future.

Kind Regards,

Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great service, and the rings are really beautiful!

We bought our wedding rings from diamond heaven over in birmingham,
A simple palladium ring for him, and I had a gorgeous platinum and diamond
ring to match my engagement ring! Totally recommended, infact whilst we were
there to collect, we got a lovely little diamond pendant as a christmas present for my sister
and as they'd given us a return customer discount card, we got it even cheaper!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Exquisite ring, thrilled to bits!

I am so pleased with my purchase. I was initially skeptical about buying a diamond ring online but after being recommended by my sister I decided to go ahead. The choice is huge at Diamond Heaven and they have many unusual styles which grabbed my attention. I decided on a yellow radiant cut diamond ring! I am so happy with it! I would definitely recommend Diamond Heaven to family and friends. You will not be disappointed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fabulous shop, with amazing jewellery

My husband and I recently celebrated our 25th wedding anniversary,

Rather than the traditional silver, I opted for a beautiful diamond tennis bracelet.

We found diamond heaven one Sunday, whilst walking around the jewellery quarter,

There were a few shops, but we chose diamond heaven as they were able make us a bracelet in a different length.

We arrived at the choice of a three row, yellow gold bracelet, 7" long, with a really secure clasp, not a clippy one like some of them.

The whole experience was great, not once did I feel pressured, and I shall definitely be sending my husband back!


Many thanks

M
Diamond Heaven

Reply from Diamond Heaven

Hi Marie,

Thank you for taking the time to leave us a review.

I'm really pleased you chose us to make your diamond bracelet and that you're pleased with the finished item.

Send him back our way we'll make sure to look after him!

Kind Regards,

Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Totally Surprised My Girlfriend! She Loved It!

I've been looking for an engagement ring for some time, and came across Diamond Heaven.

I found the website easy to use, and ended up finding a ring I liked, but wanted to come in to store for some advice.

A large amount of the other websites didn't have stores for you to visit, and I really wanted some

face to face advice, and help in understanding the intricacies of the 4 C's!

I came into store, and spent some time looking at a few different stones, finally settling on a 0.70ct Round Brilliant,

I went through the colour and clarity with a guy called Nick, and he helped me arrive at the choice of SI1 E,

The whole thing was very helpful, and at no point did I feel pressured into a sale.

The finished item was ready to collect the following Saturday, I called in to the store on my way home, and stashed the ring.

Finally popped the question on holiday last week, and she loved it! Excellent choice apparently!

Thanks for giving me the help I needed to choose the stone I wanted!

Dan
Diamond Heaven

Reply from Diamond Heaven

Hi Daniel,

Thank you for taking the time to leave us a review.

Congratulations! Sounds like you had a lovely holiday all in all.

One of the reasons we have a store is so that if you're unsure you can come and get expert advice. You can look through all the diamonds and settings then make your own informed decision. When you're spending a lot of money seeing the item in person first can really help.

We look forward to seeing you both for wedding rings in the near future!

Kind Regards,

Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The clue is in the name!

The clue is in the name!

Diamond Heaven have been great, with both of my purchases!

My brother has just got married, and we wanted to get a gift for my new sister in law

from both myself and Mum, but that was different.

he obviously had some jewellelry sets for the wedding, but nothing for everyday wear.

We chose a really nice pair of diamond earrings, in a twisted setting,

The ladies were really helpful, showed us lots, and helped us find this design as it had a matching pendant, And was perfect for wearing all the time!

The boxes were really pretty wooden ones too, looked 10 times better than the pretend leather ones.

We paid less than we had seen in Beaverbrooks, and they look amazing, she can now wear some diamonds everyday!

Thanks Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor Service & Patronising Staff... Avoid At All Costs!

My fiancee and I went to Diamond Heaven to purchase her engagement ring. Having chosen our design in the store, we waited three weeks for the ring to be ready for collection. Upon collecting the ring, we discovered that the ring was without doubt the wrong size when my fiancee tried it on once I had taken it home. It was clear that a mistake had occurred, given that the ring was far too large for my fiancee's finger, which had been sized at a J just three weeks earlier.

The following day I contacted Diamond Heaven by phone to politely explain the mistake and see what could be done. The member of staff that spoke to me immediately took on a dismissive and patronising tone, insisting that there was no possible way that the ring might be the wrong size, and that it was impossible that there may have been a mistake. Instead, in a condescending manner, she explained that the ring may be loose because may fiancee may have lost weight since it was ordered just three weeks before. Given that we are both medical doctors, we can categorically state that such a degree of weight loss to one's finger thickness over such a short period of time is an impossibility.

No apology was offered, and everything seemed too much trouble. No offer was made to help rectify this clear mistake, despite the fact that we had recently spent the best part of £3,000 on an item which was the wrong size. Instead, I was told that we could ferry the ring back once again, where we could then pay for the privilege of having it resized. I was truly appalled at this service.

Rightfully annoyed and frustrated, my fiancee called back a few hours later. She spoke to [Name], and explained what had happened. [Name] apologised on behalf of his colleague, and advised that she could bring the ring in on any weekday morning to have the ring altered free of charge. The following week, she took the ring back. It was sized as an M, rather than the J that we were expecting, proving that the mistake had occurred, which I had been told was not possible. Even now, no apology was offered for the mistake, or for the poor attitude of the employee with whom I had initially spoken to about this.

After the resizing procedure, my fiancee brought the ring home, only to discover that the stone had come loose. Yet another problem. We then had to arrange, at great inconvenience and worry, for the ring to be sent back yet again by special delivery to be fixed once more.

Overall, this saga had taken over five weeks from when we first ordered the ring in store. It had been unpleasant, and ruined what would have been one of the most special parts of our engagement. One would expect a much higher level of customer service when purchasing such an expensive and special item. Mistakes can happen, but the attitude and aversion to apology with which we were met was appalling.

We had initially planned to purchase our wedding rings from Diamond Heaven too, but following this experience, we shall certainly be taking our custom elsewhere. I would strongly recommend that everybody else do the same.
Diamond Heaven

Reply from Diamond Heaven

Hi Mr Lewis,

Thank you for leaving your feedback.

We’re sorry to hear you we’re not satisfied with the service you received.
I understand that you had a problem with the ring size when it was collected. Regarding your original telephone call from speaking to the member of staff who answered the call they did not understand the problem fully. If we produced the ring in the wrong size then it would of course need to be corrected at our cost. My apologies that this was not dealt with in a satisfactory manner. In regards to the change in finger size, I myself have measured a customer for a ring, they have then come to collect this a month or so later only for it to be too tight or too big. This has happened when the weather is particularly hot or cold. We usually have a rush of customers especially in summer that can no longer fit their rings onto their finger. This may not be completely accurate and I’m sure your understanding is better than ours; I just wanted to explain why this question would have been asked.

I understand that your partner called back and spoke to the owner who apologised for the problem and asked that the ring be returned so we could rectify this free of charge. In regards to the diamond becoming loose after the initial re-sizing, this can happen during the process and should have been caught during our Q.C stage. We held a meeting with all our staff and went through what we expect to be carried out at this stage. I have spoken to the store manager who has assured me after the loose diamond was brought to her attention that she apologised and corrected the problem. I understand that your partner was happy with the ring once it was returned to you.
After receiving your review with no knowledge of how unhappy you had been with our service the owner of the company has attempted to contact you via email and telephone with no success. If you wish to contact him he has left his details for you and would be keen to discuss this with you. We take any complaints about our customer service seriously and pride ourselves on offering the best service we can.

We hope to be able to discuss this with you in the future so we can have the chance to restore your faith in our company.

Kind Regards,

Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great prices, fantastice products, and superb service.

I had taken a look around some jewellers and sites to look at prices and also styles as I had something particular in mind.

I rang and spoke with one of the sales staff and then kept the same contact throughout my purchase which is great and you really feel looked after.

Heather was very knowlegable, experienced and cleary explained how it all worked and talked me through what I needed to do.

Once the purchase was made regular updates are supplied so that you know what and where your order is up to and when yoou can expect the arrival of your new Bling.

I now have the earings I always wanted and have marked my 25 years working service with something that will bring back fond memories.

I have no hesitation in using them again or recommending to family and freinds.

Great company and a pleasnt expereance I would repeat.

Big thank you to you all.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast excellent service, so much better than the high street.

After reading a lot about diamonds to make sure I got the best ring possible. I became fairly annoyed at the main high street retailers selling low quality diamonds at very high prices. If it wasn't for me doing some reading I would never have known and would paid well over the odds for a poor product. I found Diamond Heaven from a google search. The order process was painless, communication was excellent, delivered 3 weeks from order and the quality of the diamond was excellent. Would highly recommend to anyone looking for that extra special ring 😀
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

perfect service and wonderfull item

perfect service and wonderfull item
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very impresses!

I am really delighted with the 7-stone diamond eternity ring. It is soooo beautiful I can't stop looking and admiring it. Everyone who has seen says how lovely it is. The service and quality of the packaging and information is very good. I would most definitely recommend Diamond Heaven to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Incredible customer service! Brilliant Value

My fiancé and I visited Diamond Heaven today to purchase my engagement ring. I really had no idea what I wanted but Nick was amazing at helping us pick out a stunning ring. He really knew his stuff and started by showing us the differences in colour and clarity in the diamonds and then moved on to trying different shanks on and different shaped diamonds until I decided on an emerald cut diamond in a diamond set shank. Nick then advised us to go for a radiant cut which sparkled more but is the same shape. As soon as he popped it into the shank we fell in love with it. He then helped us find the best quality diamond we could get within our budget. The whole time he told us not to worry about the price but to find what we wanted first, then work with the diamonds to find something within our budget. He was incredible. We had a lovely time choosing and didnt bother going anywhere else. We will definitely go back to get our wedding bands.
Thanks so much Nick!
Dani and Matt
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

gorgeous heart pendant

I am so in love with my diamond heart pendant Ihave ordered for my birthday, it is so sparkling, cannot wait to wear it
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Beautiful ring for a great price!

The ring is really beautiful and my girlfriend loved it! I'm now allowed to watch football on again :)
Diamond Heaven

Reply from Diamond Heaven

Hi Simon,

All round that sounds great! Your girlfriend has a lovely ring and you can enjoy the football once again :)

If you need anything else please don't hesitate to let us know.

Kind Regards,

Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Cannot big this company up enough

We originally went to the shop and got measured for our wedding rings, mine was simple hers was a bit more complex.
Anyway we ordered and the rings arrived 4 weeks later after loads of updated via email keeping us notified.
Upon trying the rings on shock horror hers was a size to small and we only had 3 weeks till we left the UK for our wedding.
I spoke to the staff who asked me to return thing and they would try to get a replacement before we departed.
2 weeks later we have the ring and it fits perfect. The quality is awesome and we are both really happy.

I cannot rate our experience highly enough, and Diamond Heaven are one of the best companies i have ever dealt with.
Diamond Heaven

Reply from Diamond Heaven

Hi Jamie,

Thank you very much for your feedback! We're extremely pleased you were happy with the service provided.

We look forward to seeing you again in the future :)

Kind Regards,

Diamond Heaven
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Superb service with a smile.

Buying an engagement ring without your fiancée to be is a nerve wracking experience, especially the second time around. The patience and advice, and no little humour while I staggered towards a final decision was superb. The selection was amazing and I left confident I had made the right choice. Many thanks to all the staff, the ring was a huge success.
Diamond Heaven

Reply from Diamond Heaven

Hi Keith,

Thank you very much for you feedback. It's great to know you were pleased with the service. And it's always good to laugh to take away the tension.

We hope to see you again soon.

All the best!

Diamond Heaven

Engagement & Wedding Ring Specialists

Why Diamond Heaven?

We have the largest stock of certified diamonds in Birmingham. With a fantastic range of rings to accompany them you will find the perfect Engagement ring for you!

Another great reason to buy from us!

We won't be beaten on price! With years invested in our diamond purchasing you will not find a better price than Diamond Heaven. Simply contact us today and we will be more than happy to find you that special something!

Who are Diamond Heaven?

Diamond Heaven are an established diamond jewellery company based in the Birmingham Jewellery Quarter. We have both an online store and also a fully dedicated retail store for our customers to come and visit. We specialise in diamond engagement rings along with vast amounts of other diamond jewellery such as Diamond Wedding Rings, Trilogy Rings, Diamond Pendants, Diamond Bracelets and Earrings. Diamond Heaven are members of the BJA (British Jewellers Association) ISIS (Internet Shopping is Safe) and the PG (Platinum Guild) Contact or visit Diamond Heaven today!

Visit Diamond Heaven

Get in touch with Diamond Heaven

Call us on: 0121 200 1300
We live here: 115 Vyse Street
B18 6LP Birmingham, Jewellery Quarter
United Kingdom

Category

Diamond Heaven is ranked 27 out of 90 in the category

Diamond Heaven is ranked 23 out of 89 in the category Jewellery

30 Day Money Back Guarantee

Risk Free Shopping!

We understand that shopping on the internet for high value items such as jewellery can be slightly nerve racking. You've never seen the item in person and your partner may not like it, don't worry we have you covered. All jewellery purchased through our website comes with a 30 day money back guarantee. Should the item not be too your liking simply return it to us for a full refund. We can also advise you on similar items that maybe more suitable. So why wait?! Shop with us today!

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.