DiamondGeezer.com reviews

DiamondGeezer.com reviews

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Review by confirmed purchaser

Excellent product & customer service

Ordered engagement and 2 wedding rings from Diamond Geezer & couldn't be happier, excellent & friendly customer service, regular updates and lovely end product. I will certainly be recommending DG to all my friends & family.
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Review by confirmed purchaser

Happy to take my money, not so happy to put a problem right!

Bought a ring, no problem ! Decided Clive was the man to make me a special bespoke piece with diamonds I provided,
I was wrong.........!!!!!.. Before necklace arrived I had a call to say that one of the diamonds I supplied was damaged, they failed to say that they had damaged it! Necklace did arrive and as well as being a diamond short (with not even an acknowledgement! ) it was completely not as promised.
I was advised to return it to be put right, which I did with written description of what needed to be put right, an email to explain what was wrong, and a phone call with Emily to tell her what was required. It was still sent back completely wrong, and they had removed three inches of 18ct chain to boot!
It proved impossible to rectify this without a big bill from them. They promised the earth and didn't deliver. I was promised numerous calls to rectify but guess what? They never materialised.
Not impressed and wouldn't deal with them again
DiamondGeezer.com

Reply from DiamondGeezer.com

Sadly, this is our very first and only negative feedback.

We made this client an amazing bubble ring of our design, she loved it, but sadly that doesn't even get a mention.

We were very flattered at being commissioned to make a second piece, to the client’s design and the piece is question. We made a great looking, but rigid necklet, exactly as requested and approved. Obviously having never met the client, a personal fitting was impossible and it didn't sit well on the client's neck and this is the bottom line which has understandably fuelled the frustration.

We have requested the necklet back again on several occasions and would be delighted to correct it and correct it instantly; it’s a lot like the final fitting of a good tailored suit. Even though we didn't design the piece we see it as our responsibility to ensure that it sits correctly. Please return the piece; we need it for just 24 hours.

DiamondGeezer.com
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Review by confirmed purchaser

Golden purchase.

Was in a predicament left the purchase of a ring for Golden wedding a bit late for my
wife after trying a number of online jewellers Diamond Geezer got the ring to me in 3 days brilliant service and ring, Thank you Mr L Williamson.
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Review by confirmed purchaser

Fantastic customer service

I ordered a ring on this site and I received regular email updates on its progress from making the ring right through to postage. The ring was as described and I love it. Fantastic service.
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Review by confirmed purchaser

Brilliant as usual

I was impressed when I 1st used you for engagement ring - then bought wedding rings through you and have had both mine and my wife's wedding ring replaced with you guys - always keep us informed of progress and progress has been better than expected and this time managed to get both the rings back to me before the date (for my date) that I needed.

Thanks again.
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Review by confirmed purchaser

Best service I have ever received from a company!

The service I received from Diamondgeezer.com was outstanding and I would rate it as possibly the best Id ever had. The staff were very friendly, professional and distinguished any fears I had about sending my diamond in to get a new screwback.
Very good service. Would recommend and use again without a doubt.
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Review by confirmed purchaser

Outstanding products and customer service.

Some people seem to be put off by the name "Diamond Geezer" when I talk to them, but I can assure you that these guys offer a fantastic service and very high quality products.
I ordered two bespoke wedding rings and was kept informed every step of the way during production. They really do care about customer satisfaction and I received phone calls from their sales team to make sure we were happy.
I did require a couple of minor tweaks to my ring, which were dealt with perfectly with no fuss at all. The customer service I've received could not have been any better. My partner and I now have the most perfect, amazing quality wedding rings for our big day!
I would recommend Diamond Geezer to absolutely anyone and I've already pointed several friends and colleagues in their direction. Have no hesitation in dealing with these guys. You won’t regret it!
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Review by confirmed purchaser

Excellent Service and a fantastic product....Why would you want to go to anyone else?

I have ordered two rings from Diamond Geezert. The great thing about them is that there experienced staff make beautiful pieces of jewellery that would cost you so much more if you purchased them on the high street. Their order process runs seamlessly so you don't need to worry about that either. I can't recommend them highly enough.`
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Review by confirmed purchaser

Fantastic!

I wish Diamond Geezer made everything!
We ordered our wedding rings after a long search and found nothing matching the beautiful Celtic Ring pattern Diamond Geezer offered. The price was better than many plain rings of the same weight.
On top, the standard of service is incomparable to any other online shopping experience. The progress updates are continuous and thorough, the aftercare impeccable. We were very happy with the rings but decided to change the finish. This was done on the very day the rings were received by Diamond Geezer. They were even dispatched the same day, all this at no extra cost at all!
Unfortunately, I will never need to buy wedding rings again but I will certainly find a reason to use Diamond Geezer again.
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Review by confirmed purchaser

Great would use again and recommend to everyone

Great service and can't beat the price
Then add the fact they re-sized my ring within
24 hours
They can't be beaten
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Review by confirmed purchaser

Why would you shop anywhere else???

I cannot praise Diamond Geezer enough. Everything about them is 1st class! They helped me design an engagement ring and matching wedding ring - the staff can't do enough for you!! The speed and efficiency is 2nd to none and their communication and quality is outstanding. Amazing service - Thank you.
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Review by confirmed purchaser

Perfect Product, Excellent Customer Service

Diamond Geezer produced the product to exactly how we wanted it. Luke provided excellent customer service, keeping me updated throughout the whole process and helped to make the proposal surprise happen by doing so.
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Review by confirmed purchaser

1st class service and a great price

Nothing much to say other than a great service from diamondgeezer. Ordered a wedding band, sent back and resized. Super fast service. Quality really is better than any high street jeweler and a far better product for your money. My item was over £150 less than the equivalent and felt heavier and was nicely presented. Recommended
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Great price

I got a really great price on an eternity ring for my partner.
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Just Lovely, bright and shinny

Having ordered ring from Diamond Geezer, Communication was excellent; they had some trouble sizing the ring, so made a new one. This took a little longer than planned. Kept informed throughout and was sent a free pair of earrings for the delay. The ring was just what I wanted just as lovely as shown on the web page
Would use again, and recommend them
Over all excellent service
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Review by confirmed purchaser

Great end product with first class service in between

A great experience, initally a bit aprehensive about making this kind of purchase on line and unseen, but DG made it as painless and concern free as possible.

End product certainly lived up to the on-line description, I would recommend them without hesitation.
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Review by confirmed purchaser

Really really excellent company

I bought my girlfriends engagement ring from here, and I cannot tell you how good the service from this company is from start to finish, you are looked after the whole way and help and advice is given readily. The diamond I purchased was one of the most amazing diamonds I or my girlfriend have ever seen and she could not be happier.

First rate service from people you can whole heatedly trust.

Excellent
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Great service and incredible value

Excellent service, fantastic quality, unbeatable price. Personalised webpage to review different products available and was always kept up to date with the order process. Received the diamond engagement ring when I was told I would and also the associated valuation and GIA certificate as expected. Easy and hassle free company to work with.
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Review by confirmed purchaser

Very Easy

Very easy process. The only criticism would be - the automatic status updates are confusing, in my case ahead of the process so had to ignore and phone to see where things really were. But not an issue really, as Matt and Emily were very helpful.
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Review by confirmed purchaser

Very good will use time and time again

This is the second ring I have had made from them and the service has been amazing both times. Ben is a great person and very helpful.
Thanks again guys you made our anaversary ! And she loved the ring

Who are Diamondgeezer.com?

You should know....

DiamondGeezer.com have been featured on TrustPilot since June 1st 2011. They report that after 10 years online 47% of their business is from returning customers, referrals or recommendations. DiamondGeezer.com have a large state-of-the-art design facility and can and will make anything you like. Everything that they sell is designed and manufactured in their award winning workshop in the U. K. DiamondGeezer.com offer free next day ring sizing, if you want to surprise or you get it wrong. Tweaks and changes are also a next day no-charge service. If DiamondGeezer.com fail to satisfy, or she says 'NO' you get 100% of your money back. DiamondGeezer.com are a 'people-come-first' company and speak with all of their customers, keeping them informed at every step. DiamondGeezer.com are always there to help with a simple, uncomplicated expertise which will enable you to make an informed, qualified decision.

About this company

WHAT DOES 'DIAMOND GEEZER' MEAN?

The phrase 'Diamond Geezer' is London slang; the Oxford slang dictionary defines a 'Diamond Geezer' as ......
A really wonderful man, helpful and reliable; a gem of a man, a good 'solid' reliable person.

DiamondGeezer.com are a second generation family firm & probably the most decorated online diamond jeweller.

DiamondGeezer.com are proud of their many awards and accreditations and rather modestly state that 'nearly 50 years in the diamond & jewellery manufacturing business and we seem to be getting the hang of it'. Browse their website, read their testimonials, look at their designs, you will soon be very assured, they absolutely know what they are doing.

Visit DiamondGeezer.com

Contact information

Call us on: 441451810595
We live here: Unit 3 Bourton Business Park
GL54 2HQ Bourton-on-the-Water
United Kingdom

Category

DiamondGeezer.com is ranked 5 out of 90 in the category Fashion Accessories

DiamondGeezer.com is ranked 4 out of 88 in the category

DiamondGeezer.com is ranked 1 out of 48 in the category Watches

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