The process of choosing and purchasing the right stone was made very easy on the website. When the stone I had chosen proved not to be available I was phoned immediately and told that there was a stone of similar quality available but it was slightly heavier. This was offered as a complementary upgrade. Regular email updates kept me posted on progress with my jewellery and a call from the team to make sure that it had arrived in good order, and was as I had hoped, were all welcome. The tone of all communications was always friendly, knowledgeable and professional. No pushy sales pitch here! In the end I have a piece of jewellery that made my wife's eyes sparkle and I feel happy that I know exactly what I have invested in. Thanks.
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